Business ProfileforJSB Home Solutions

I am writing today to express my discontent with JSB Home Solutions, and their complacent response for transparency. I went into contract 3/22/23 with a right of rescission by 3/25/23 or be charged 33% of my deposit of $8,302.00 The initial project cost was $27,671. This was for removal of the tub, flooring, mirrors, medicine cabinet, and toilet; along with labor and materials for a new toilet, vanity and shower. 

The project start date was not until October 2023. In the interim, I made several request to obtain a breakdown of my costs. The itemized statement just lists the items with an “Each-1" next to the line item. I initially called the office and they stated that they don't do itemized statements, and that if I wanted an itemized statement that I would need to come into the office and request a statement from the manager/owner. 

I went to the office to explain to them my concern, and questioned the material they were using. 
I left with a bill increase of $4,225.00. I asked for disclosure of pricing details and was told that I had to obtain that from the manager. The manager never called back, not did they provide me with a breakdown. 

I do not believe this company acts in the best interest in transparency when billing. I am 83 and they took that for granted that I would not pursue my discontent or continue questioning the prices. The $31,896 that I was charged was only for the above items. It did not include anything else. 

My ask is that JSB Solutions provide me a detailed bill of all my expenses and how they derived to the total paid. I believe they are price gouging, and increasing the prices of the goods and services to a level much higher than is considered reasonable or fair. The job completed should have been around $15,000 - $20,000, but the lack of pricing transparency and unexplained expenses. 

Thank you for your time, 

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