ComplaintsforPower Theory
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i had ordered a replacement glass for my ****** ** *** *** from this company using my ***** card. ***** had the wrong mail address and they shipped it there/immediately after i had ordered i sent my current address to their customer support seeing the old address on my order/no acknoledgemnt of my email they shipped it to the wrong address anyways now im seeking a replacement or a refund and sent them an email stating such and gain ignored and no response/just would like refund back to my card Power Theory Order ******* Your order has been delivered Haven't received your package yet? Let us know View your order or Visit our store **** tracking number: ********************** Items in this shipment ****** ** *** *** Tempered Glass Screen Protector [2-Pack] × 1Customer response
09/13/2022
it was on an email i received from them i copied the address right from the email/it was at the bottom of the email
mike
Business response
09/30/2022
We appreciate you bringing this to our attention. We have reached out to the person who filed this complaint and given him a full refund. He was also kind enough to work with us to try to figure out why he did not receive a response from out support team. It turns he had a typo in the email address he used to email our support team so we never received the emails. As a corrective measure we are now planning to make sure our phone number is more prominent in our order follow-up emails so the customers have multiple ways to contact us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.