Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 17,2023 ck.no. ****- cleared August 29,2023 I received a letter stating the Power 360 fan would arrive in 30 days. It has not and I purchased another product. I am requesting a Refund. after reading the reviews I feel that this company is dishonest.

  Business Response

  Date: 10/30/2023

  October 30, 2023
  
  ******* ******** *** *** ******* ** *** ***** ** *****
  
  Re: Federated Consumer Products – ID# ********
  
  **** ******* *********
  Thank you for contacting Federated Consumer Products regarding your purchase of the 360 Air Chiller.
  
  We see from the complaint you sent it to the BBB on October 13. You did not contact our company for a cancellation/refund until October 20 so at the time you made the complaint, we had no idea there was a problem. You were sent 2 delay letters, and your check was not cashed by us until October 16, not August 29 as you state. You emailed us on October 29 at 11:18am and we responded at 12:15pm the same day. At that point your order was canceled, and a refund was requested, and you were advised of that in the reply email.
  
  In your complaint you also talk about reading bad reviews on our company and do not feel we can be trusted.  We are asking that you share with us where you read these reviews so we may be able to address these issues.
  
  We have tried contacting you via telephone but there was no answer.  We left a voice message but at this time we have not heard back from you.
  
  Sincerely,
  *** ******

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 360° air "CHILLER"in June 2023. It arrived July 14th. I took it out of the box, and saw it to be a round FAN. I bought it to "COOL" a basement bedroom. I tried it - the room was too large/the fan too small. If the air was already COOL, the fan would move it, but it had no power to CHILL it. I could have bought a fan from my local hardware store for much less than the $197.00 that I paid for this one. I could have purchased an actual portable air conditioner for less. I notified the company on July 17th that I wanted to return it, by e-mail. I called the company but the only options were to leave a message or e-mail. The company e-mailed me that I had the option of getting a shipping label from them, for which they would deduct $19.00 from my refund. I told them to send me the label. I waited three days for that e-mail. I called the company asking where the label was. I received a phone call/message that the e-mails were sent from a "third party" and could take up to three weeks to be sent. I sent an e-mail and a phone message to cancel the shipping label and I would mail it myself, & for them to insure they did not deduct the $19.00 from my account/refund. I then receive a phone call/message telling me to wait for the label that they do not refund shipping. I am willing to pay for the shipping, however, I am not willing to put up with the company's poor/unacceptable/time consuming games. They have had my money since the early part of June and it looks like they want to keep it until August. They were paid in a timely manner - their product is boxed up and ready to ship (July 17th), but they want me to wait another three weeks to ship it and who knows how long it will take for them to refund my money. In my opinion, they falsely advertised their product and what it could do. They are using my funds, and the funds of other clients to support their business, which is the American way, UNTIL those clients want their funds returned. Return my money

  Business Response

  Date: 07/25/2023

  July 25, 2023
  
  ******** ***** *** ******* ** ****** **  *****
  
  Re: Federated Consumer Products – ID# ********
  
  Dear Kathleen ******
  
  Thank you for contacting Federated Consumer Products regarding your dissatisfaction with the purchase of your 360 Air Chiller and its inability to cool your basement.
  
  An agent from Federated Consumer Products emailed you a label yesterday morning, July 24, 2023, to return the fan and will issue an immediate refund.   The agent will contact you personally to inform you of these actions.   
  
  Sincerely,
  Joy Bender

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing this complaint for my dad. He ordered this last part of April or early may. Did not receive it until July 1st of 2023. The box is damaged. He didn’t think he was getting it so he purchased something else . We have tryed emailing them on this matter but the email won’t send. He needs a refund as he is on a fixed income. Thank you

  Business Response

  Date: 07/07/2023

  July 7, 2023
  
  ****** ******** *** ******** *** ****** **  *****
  
  Re: Federated Consumer Products – ID# ********
  Dear Dennis *********
  
  Thank you for contacting Federated Consumer Products regarding your purchase of a fan.
  
  You contacted us stating your dad ordered a fan in April and did not receive it until July 1st.  In the meantime, he purchased a different product.   
  
  An agent contacted you yesterday, July 6, 2023 advising you that the company has processed your refund of $197 and you should see it in a few days.  She also stated the fan not need be returned.
  
  The agent also asked you about the email not going through but you were not sure of all the circumstances except that it wasn’t sending.  This will be addressed on our end.  
  
  Sincerely,
  Joy Bender

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took advantage of my instant rebate and order my Power 360 on May 5/23/2023 with check number 6678 from **** and the check was cashed on 5/31/2023. It has been more than a month and I haven't gotten my Power 360 as of yet. I would like to receive my Power 360 as soon as possible or my funds in the amount of 197.00. My name and address is as follows: **** ********* **** * ***** ** **** ****** ** *****

  Business Response

  Date: 07/06/2023

  July 6, 2023
  
  **** ********* **** * ***** ** **** ***** **  *****
  
  Re: Federated Consumer Products – ID# ********
  
  Dear Rosa *********:
  
  Thank you for contacting Federated Consumer Products regarding your purchase of a Power 360 fan.
  
  You contacted us stating you had not yet received your fan.  The company did have a backorder on some of these shipments but delay letters were sent out and we confirmed that you were sent one. 
  
  An agent contacted you July 3, 2023 advising you your unit was delivered on July 1 which is verified by tracking number ********************** ******* ****.  An agent called you this morning, July 6, 2023, to speak with you but there was no answer.  A detailed message was left along with the agent’s direct phone line.  
  
  Sincerely,
  Joy Bender

  Customer Answer

  Date: 07/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Rosa ********* 

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the fan 6/22/23 It doesn't get power at all no matter how many places I plug it in and I can tell by looking that it wont work like an AC, so that's false advertisement. Please send a refund and if you want the piece of crap back please send a shipping label. Sincerely, ******* ******* **** **** ****** ** * ********** ** ***** ************

  Customer Answer

  Date: 05/22/2023

  I did receive it today 6/22/23

  yes I sent them an email requesting refund and return shipping label 

  Business Response

  Date: 06/01/2023

  June 1, 2023
  
  ******* ******* **** **** ** ** * ********* ** *****
  
  Re: Federated Consumer Products – ID# ********
  
  Dear ******* *******:
  
  Thank you for contacting Federated Consumer Products regarding your purchase of a fan.
  
  You contacted us stating you were not satisfied with the product and requested for a return label.  You asked when you would get your refund.  You were advised that when the product was returned the refund would be issued.  However, we will go ahead and process the refund today, June 1, 2023, without the product being returned.  We will also be contacting you to let you know this is done.
  
  Sincerely,
  Joy Bender

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 08th of May 23, I purchased a Power 360 Super Fan from Federated Consumer Products for $197 and I was told that I had 30 days to return it for a refund if it didn't work. I live in ******* and it just circulates the hot air. I contact F C P on their *** ******** and the recording says to email them at ********************************************* which I tried several times but my server keeps sending a message back indicating it's spam. I left several messages on their 800 number which is option two from their recorded message with no response back from this company.

  Business Response

  Date: 05/18/2023

  May 18, 2023
  
  ***** ******* **** * ******* *** ******* **  *****
  
  Re: Federated Consumer Products – ID# ********
  
  Dear ***** *******:
  
  Thank you for contacting Federated Consumer Products regarding your purchase of the Power 360 Super Fan for $197.00.
  
  Below is a detailed account of the multiple times Federated Consumer Products has reached out to you with no contact back from you:
  
  We have called him multiple times and left multiple voicemails for him; I included the notes below. We've also sent him a return label. I have also emailed him. I'm not sure how else to get a hold of him if he won't answer his phone or emails. His first message to us was on the 15th and that's the same day we started trying to contact him. 
  
   - Entered by TDS on 5/17/2023 12:15 pm - ob...lm...rcvd vm adv cst mailed label to send fan back for refund
  
   - Entered by  TDS on 5/17/2023 10:13 am - ob..rcvd vm
  From: (831) 247-3240
  Received: Wednesday, May 17, 2023 at 6:53 AM LM adv cst mailed label to return for refund
  
   - Entered by Holly ***** on 5/17/2023 09:28 am - mailed label.....**** **** **** **** **** **.....
  
   - Entered by Amanda ****** on 5/16/2023 12:54 pm - Mailed USPS return label 5.16 tracking # **** **** **** **** **** **
  
  29-PrntEm - Entered by  TDS on 5/16/2023 08:54 am - ob..lm...rcvd vm From: (**** ********
  Received: Tuesday, May 16, 2023 at 5:26 AM please mail return shipping label and refund when we rcv back...iok
  
   - Entered by  TDS on 5/15/2023 04:00 pm - ob...lm..rcvd vm wants to return for refund does not work in **...gave return address
  
   - Entered by  TDS on 5/15/2023 01:51 pm - ob..lm...did not say what he wanted
  
  Unless you are willing to communicate back with us, we are unable to help you. 
  
  Sincerely,
  Joy Bender

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  I have not received any voicemails from Federation Consumer Products from all the calls that I have made to them. Did they leave a voicemail at (**** ********? Because I sure haven't received any voicemails from Federation. If they sent a return label my question is, where did they send it to? I haven't received anything either my email or snail mail from Federation Consumer Products. I'm still waiting for a legitimate response from this company. 
  Regards,
  
  ***** *******

  Business Response

  Date: 06/08/2023

  June 8, 2023
  
  ***** ******* **** * ******* *** ******* **  *****
  
  Re: Federated Consumer Products – ID# ********
  
  Dear ***** *******:
  
  Thank you for contacting Federated Consumer Products regarding your refund of your purchase of the Power 360 Super Fan for $197.00.
  
  We do not show a record of receiving your returned fan, however, we processed your refund yesterday, June 7, 2023.
  
  Sincerely,
  Joy Bender

  Customer Answer

  Date: 06/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Please inform FCP that the tracking number that was initiated on 5/17 is: **** **** **** **** ** **** ** ****

   

   

   

  Regards,

  ***** *******

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to inform the Better Business Bureau of the underhanded and despicable business practices of Federated Consumer Products located at **** ******* **** ** ** ** ****** ****. I am an 84-year-old woman who received a false advertisement for Power 360 Air Chiller Super Fan System in the mail. The advertisement offered the Power 360 Air Chiller Super Fan System at a rebated price and the claim for the Power 360 Air Chiller Super Fan System was that it worked like an air conditioning system that would cool your house. What I received was 3 large industrial fans that were super dangerous and unsafe to use around my small grandchildren as the fans has large gapping spaces that they could possibly stick their hand in and cause serious injury. Not only that but the fans had no Chiller System to them AT ALL! All the fans did was push the already existing hot air around the rooms I placed them in. I was totally disappointed and dissatisfied with the product and started the process of returning the fans and receiving a refund. I was sent 3 return labels and sent all three fans back. After 3 weeks with no response from the company I called their Customer Service and left a message. They confirmed that they had received all three fans and that I would receive a refund within 30 days. That was on 10/25/22 and it is now 12/10/22, so it is over the 30-day window that I was promised to receive my refund. I have called and left several messages for Customer Service, but no one has contacted me back regarding my refund. I'm afraid that I will have to take legal action in order to receive my refund. I purchased 3 fans on 8/17/22. I paid $732.00 total for all 3 fans. The order # is ************ I want everyone, especially the senior community, to beware of purchasing any products from Federated Consumer Products. Shame on you FCP for not making good on your product claims and for horrible Customer Service regarding my refund. ***** ***** ******* *********** *** ******** ********** ********

  Business Response

  Date: 12/12/2022

  December 12, 2022
  
  ***** ****** **** ******** *** *** ******* ** *****
  
  Re:  Federated Consumer Products – ID *********
  
  Dear ***** ******:
  
  Thank you for contacting Federated Consumer Products regarding your refund for $732.00 for the return of your 3 Power 360 Air Chiller Super Fan Systems.
  
  Your refund for $732.00 was issued to your credit card December 7, 2022, at 3:01 PM EST.  An agent tried contacting you today via telephone and left you a message.
  
  We apologize for any inconvenience this caused you. 
  
  Sincerely,
  *** ******

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Thad, responding on behalf of my Mother ******* ******) who placed an order for this glorified fan, that does nothing more than move air, hot air, cool air, but it doesn’t match what it was advertised to do. When she received this fan she took it out of the box, plugged it in and only two speeds worked (high and low) ….after spending time trying to reach this company through multiple telephone numbers leaving messages and not hearing back. I was hoping to have your help, in returning this item and receiving a full and complete refund. Thank you in advance, Thad ******

  Business Response

  Date: 10/06/2022

  October 6, 2022
  
  **** ****** **** ********* ** ******* **  *****
  
  Re:  Federated Consumer Products – ID #********
  
  Dear Thad ******:
  
  Thank you for contacting Federated Consumer Products regarding the fan your mother purchased.
  
  Your refund check will be mailed to you and expedited.
  
  We apologize for any inconvenience this has caused you. 
  
  Sincerely,
  *** ******

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father (95 years old) ordered 2 of the Power 360 units believing the product would actually work as a cooling unit since it was advertised as such. This is not the case. The unit is simply a circular fan that blows the air around as any other fan would do with no extra cooling. We did not open both packages as we wanted to first see how they worked, and we are not satisfied at all. After reading the other complaints I am hoping we can get a return label for each unit sent and a refund including shipping costs for each unit quickly and not have to go through so much of an ordeal to be refunded.

  Business Response

  Date: 08/31/2022

  August 31, 2022
  
  ******* ****** **** ******** *** *** ******* *** *****
  
  Re:  Federated Consumer Products - ID ********
  
  Dear Mr. ******* *******
  
  Thank you for contacting Federated Consumer Products regarding your purchase for 2 Power 360 Units.
  
  A representative from Federated Consumer Products contacted you via telephone and left you a message explaining the return labels for your 2 fans were mailed to you today so you can return them.  A refund check will be processed and mailed to you.
  
  We will consider this matter resolved after we receive our 2 fans and you receive your refund check.  If we can be of further service please contact us.
  
  Sincerely,
  *** ******