Business ProfileforThane USA, Inc

This company is the worst. You write a review and the respond with this generic email saying they are sorry for the bad experience, click here for a refund. I've been trying to start the process my return. You click on help and it's an endless loop. I wished I had read the reviews before buying this product from this COMPANY. All I want is the email says, get an email from Thane with the return label and my refund.

The order was placed on our website on 5/11/2024 for H2O HD DUAL BLAST DELUXE KIT along with extra Coral Cloths, Dual Buffer Attachment and Extended Warranty. The order was delivered on Tuesday, May 21 at 7:45 P.M. as per the UPS Tracking Numbers ****************** and ******************. Our Customer Service Team is fully online and does not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at ******************************************** at any time for assistance. We are not in receipt of any helpdesk assistance ticket from the customer. We are unable to assist the customer with Return at this stage as the order was delivered on 05/21/2024 and is past the 30-day return period. Please refer to the return policy in the link below: RETURN POLICY: ********************************************  Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc. CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind Regards, Thane USA Inc.