ComplaintsforEagle Rental Purchase

• Initial Complaint

  10/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At three different times, in about two months time, by the assistant manager Brian, I was given wrong amounts of payments that were owed and told that I had to make a payment that wasn’t even due yet. After the third instance, I was done dealing with them and told them to just come get the merchandise (kitchen table and four chairs). I told him I could be available 2-4 on Friday October 13th. I waited and missed out on two hrs of work for them to never show up. The next morning someone showed up at my door banging on the door so hard that it scared my kids and knocked two pictures off my wall. I spoke to Roger the manager about all of the issues and was basically told that the assistant manager wasn’t doing anything wrong and that they guy who came to my door and scared my children was new. I told roger that I was done doing business with eagle rental and that I would never again and again to come get the table and chairs. He said they would be there on weds between 2-4 for sure. After missing out on more work, they were a no show again. Some guy showed up with the one who scared my kids from before after 6:00 that evening and said that roger told him to try to talk me into keeping the table and continue to do business with them. I called Roger the next morning (oct 19th) and told him again how I felt about their charging people wrong, about people showing up whenever they felt like trying to push me into keeping their business, bringing someone who upset my family and about how I had to miss more work. I also keep getting messages about payments that I supposedly agreed to pay and the amount keeps going up. These messages are all after they were suppose to come get the table. This company charges whatever they want and when they want and when I tried to stop doing business then I was lied to and harassed. I asked for owners info and no response. I have paid more than what the table is worth and I have a lot in writing.

  Business response

  10/27/2023

  ****** is correct in the statement that we did miss two prior attempts to pick up the dinette that she wishes to return. Due to the busy nature of the store we did not make it in the prescribed time and we did neglect to contact her. This is not the way we typically conduct business but currently we are short handed and have two new employees that have not learned the flow of the business yet. We did make the last time scheduled, Tuesday October 24th at 2pm to 4pm and the customer was not there. We left a note in her door letting her know we were there and took a picture to ensure there were no disputes. My team also contacted me at home that particular time frame to ensure that I knew they were on time, due to the nature of the situation.

  As for the complaint of us charging too much on the payments and she feels like we charge whatever we want. This is completely untrue. We simply charge for the time they will be using the merchandise up to the next payday, including any and all applicable fees outlined in the agreement. 

  When ****** and I spoke last, she stated that I was not concerned about her claims. I did apologize for the gentleman who knocked at her door and spoke to him about knocking lighter. He is, once again, new and claims this is his normal knock. As with any new employee there are training opportunities. 

  I really do/did appreciate ******** business and tried to work out something for her to keep the merchandise, to which she absolutely refused. I respected her decision and am working diligently to respectfully handle her situation within the guidelines of our agreement. 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I started renting a stove with eagle rental I know I have to pay for my stove if I want to eat never late on my payments always pay before Saturday before 12pm before a late fee can added the day my payment is due they will get to harrassing me for my payment they will call multiple times while I’m at work harrassing me for my payment stating are you going to pay today my payment just became due the morning of Thursday but technically is not due until Friday to the point I had to block them from calling my phone they will then get to texting I spoke to the manager Ron or roger (not for the correct name ) about this but nothing has yet stopped he always state he don’t want to loose my business I have purchased previous items and successfully paid those items off I asked respectfully for me to not have no contact with Brian or brad they know who he is he’s very rude and nasty towards me to where we had full fledge arguments and they still have him contact me I just recently made a weekly payment today and was asked do you want to make arrangements for the rest of the payment rather I pay weekly or bi weekly your still receiving your money on time today was the last straw I always ask Leroy my buyout price and it constantly goes up and down to where I feel I’m being over charged for this stove I’m over the harassment the disrespect and them acting like I don’t make my payments I will never purchase another item with them again due to this been the worst services I every had they bully loyal customers and it’s very distasteful and disrespectful and for some reason y’all have eagle rental location wrong it’s eagle rental **** **** ********** ** ****** **** *****

  Business response

  06/05/2023

  I reached out to the customer, but as she stated in the complaint, we are blocked and went straight to voice mail. I left her a message apologizing for her issue with our company and the way we have conducted business. I assured her we will not be calling her when she is due any longer. She had stated that she contacted me previously regarding the matter. I do not want to assume that did not happen and possibly could have and not have gotten documented or documented over. Either way it is logged in a manner that it cannot be taken out and should be no further issues.

  Customer response

  06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩