Business ProfileforWoods to Home

Note: I am also filing a complaint with the **** ******** ********* ******. I found Woods to Home on ******** ***********. The custom kitchen islands looked beautiful; I requested a quote. Price was very competitive; I inquired about having kitchen cabinets built to match. Owner said he normally doesn’t do that, but he was willing to take on the project because of the simplicity of the cabinets I wanted and the size of my floor plan. I did visit the Woods to Home shop. The owner was consistently responsive and personable. I decided to move forward. I rented a ****** to pick up the cabinets, which I glanced at before taking them home. To me, they looked pretty good. However, when I began examining them more closely in my own garage, the surface flaws became apparent: the paint coverage had brush strokes, seemed sloppy / incomplete, and was not opaque on the inside of any doors. When I complained to Woods to Home, the owner offered to come to my home after the cabinets were installed and do touchups. He claimed poor lighting in his garage was the reason for the paint issues. When my general contractor examined the cabinets, things only got worse. The base cabinets & island did not include a toe kick, which is an important standard feature among most cabinet makers. Add to that: poor construction of drawer boxes (one example, no dovetails); door panels stapled in as opposed to tongue and groove; visible nail holes on the inside of the cabinet doors; inability to adjust shelves; and the cabinets did not come in manageable sizes for faster, easier installation. I reached out to Woods to Home several days ago with a list of problems. I don't want the cabinets in my kitchen; I requested a refund, less the cost of materials. The owner's response contained a strong overtone of blame, as well as a reminder his work is side hustle. The gist: don't expect quality craftsmanship or someone who's willing to stand behind their work. His still has not offered any type of refund.