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          DryPatrol has 1 locations, listed below.

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            • DryPatrol

              711 Business Pkwy Carlisle, OH 45005-6329

              BBB Accredited Business

            Business ProfileDryPatrol

            Fire and Water Damage Restoration
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            711 Business Pkwy

            Carlisle, OH 45005-6329

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/2014

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers water damage control and mitigation.

            Products & Services

            This company provides water damage mitigation and mold removal.

            Business Details

            Headquarters
            711 Business Pkwy, Carlisle, OH 45005-6329
            BBB File Opened:
            4/24/2014
            Years in Business:
            13
            Business Started:
            1/1/2011
            Accredited Since:
            9/22/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Scott Pauken, Controller
            • Mr. Derron Oakley, Part Owner
            Contact Information

            Principal

            • Mr. Derron Oakley, Part Owner

            Customer Contact

            • Mr. Brett Oakley, Owner
            • Mr. Scott Pauken, Controller
            • Mr. Derron Oakley, Part Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            DyrPatrol was used as the contractor for my insurance claim through a company through Lionsbridge. DryPatrol agreed to repair damages caused by poor workmanship to my basement walls in email. I am questioning whether or not that they used legal immigrants for their employees. I had several guys who didn't speak English working on my house and I wonder if they are not familiar with our housing codes. They didn't put flashing where flashing was needed, and they put new roofing over rotted boards. I will file a lawsuit against DryPatrol. I have the time, money and patience. I am two-time Federal Whistleblower and a disabled Veteran. I have open lawsuit and EEO complaint out after being retaliated against. A lawsuit against a private company will only cost me filing fees and my attorney is a personal friend who will work on contingency fee basis. I would rather have the issue resolved cordially, but if they want to double down. I will go the distance just based on principle. They haven't been good to their word. I would rather lose money to hold them accountable. https://www.docketbird.com/court-cases/*****-v-Barrett-et-al/ohsd-3:2020-cv-00297 https://www.openpr.com/news/2222040/lawsuit-claims-air-force-va-discriminated-against-veterans
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            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            SRINATH V

            07/02/2024

            Tripple 0 stars. Horrible experience with this company . Do not work with this company. My basement was flooded and we called dry patrol . The manager spoke all trash that the company will take care of everything talking to insurance company ,settling the claim and even he said based on the insurance payment they can adjust their payment invoice. They did max of 30 mins water sucking process and then left 3 dryers to let the basement dry on its own . The water was every where ,no proper cleaning and too much talking about the company how it will help customer etc., we signed the paper based on his assurance . But final bill came huge , initially they offered to reduce the amount but later they said no for some reason and we had to pay huge bill for nothing . Do not trust this company and its employees. They scared me that if we do not pay right away , they are going to report to collections. Andrea and her manager both did not help instead she talked to me very rude. Never ever we are going to recommend this company. TOTALLY DISAPPOINTED
            Read 3 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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