ComplaintsforT & T Residential Construction

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my home in 2018, ****** redid the roof in 2011 which paperwork from the previous owner states it is under a 15 year warranty. A leak popped up in March of 2023, a leak under both attic windows in the office and living room, additionally, I asked ****** to replace the sunroom roof which he did not replace but I assumed he was trustworthy. ****** wrote up our proposal agreement which included a 30% deposit of $483.75. Our proposal was drafted on March 23, 2023, which is signed by myself and him, at this time I wrote ****** a check for the amount of $483.75. ****** explained to me I’d be a couple weeks out but the written proposal guarantees his commitment to the job. A month later I called ****** to ask him when he was coming as I was about to leave for vacation, around April 10th, he stated he would definitely have it done before I left in the 21st. ****** has ignored my phone calls and cashed his check.

  Business response

  07/10/2023

  I signed a Contract with the customer to replace her back porch roof. 

  I did tell her I could get the job done quickly. 

  Unfortunately, I took a fall off a ladder from 8ft and landed on my back. 

  I Called the customer as soon as I felt good enough to go back to work. 

  When I got to the job the customer decided she did not want us to do the work, stating she had got someone else to to it because it had been so long. At this time I refunded the down payment and went ahead and did a few repairs, free of charge. 

  2 days after that, I received the complaint. I’m guessing this complaint was done just before I  went out there. 

  I have not heard anything back from the customer since the time I went out there. 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  T and T (****** *****) and I entered a contract to remodel a bathroom in a rental house I own. In June of 2022 it came to my attention that the project was not completed. Between then and now (4/23) I have contacted ****** several times about finishing the bathroom. Still not done. I gave him the phone numbers of the people renting the house. Instead of contacting them he tried just showing up. I asked the renters about this. One said when she got to the door ****** was already backing out of the driveway. ****** left a card. The other renter said he tried to call ****** but ****** did not answer or return his call. ****** has suggested that I meet him at the house. I have tried to contact him several times but he has stopped communicating with me. This project is paid in full.

  Customer response

  04/17/2023

  *** ******** ***** ********** ** *****

  Business response

  05/12/2023

  The bathroom is completed. 
  According to the customer there is 1 light switch that needs repaired and or something to be corrected. 
  As everyone knows, finding help is almost impossible, so my time is very limited. I attempted to get into the house 3 different times. When I first heard about the issue, I was given the phone number of the renter, so when I was in the area which I am often, I tried calling the renter and the renter did not answer. I went to the house 3 different times like I stated.  I talked to the renters neighbor 2 of the 3 times, asking when they were usually home. 
  After not being able to gain access, I asked the customer to meet me at the job.  He refused and told me I had there number and to take care of it myself. 
  He then threatened to get a lawyer after me.  At that point I was finished dealing with this customer.   He then reached back out to me a week or so later saying he would meet me now. While this was going on I had fallen off a ladder and landed directly on my back so I was laid up for several weeks. So for future customers, be willing to work with your contractor, especially when he is making an effort to correct something for you. This customer lives directly around the corner from this rental so when I requested that he meet me there, to let me in, would have taken 1 minute of his time. Also, not a good thing to threaten people then expect them to help you out. 
  To summarize :

  Job is done. 
  Several attempts made to correct light switch 

  Customer unwillingness to work with me

  Threats were made

  I am done dealing with it. 

   

  Customer response

  05/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Customer response

  05/12/2023

  Job is still not completed

  Customer response

  06/01/2023

  Better Business Bureau:

  I would like to reject the offer of Arbitration for complaint ID ********.

  Sincerely,

  ***** *******

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