Customer ReviewsforVoss Chevrolet, Inc.

No stars . I’m going to copy and paste what I sent to Voss Chevrolet myself . After a very unpleasant experience with Voss Chevrolet Centerville ,Ohio . I will never bring a vehicle near any of your dealerships. Not only that , I will be contacting all of my friends and colleagues and making them aware of places to avoid at all costs . Now that I’ve set the tone of where we stand , here’s why . Friday I called , scheduled an appointment after some thorough review. I brought my SUV in around 10 am this morning . Alice who was supposed to help me , seemed inconvenienced and deliberately rude to me and I’m still unsure as to why . After asking her for her supervisor she continued to talk to me after 3 times asking her not to. Some guy came up to me with papers in his hand , saying the exact words Alice was saying to me also . Without introducing himself as to who he is and his position. He took it upon himself to immediately address something that I did not ask to be addressed . So I asked him who he was and it was then He told me his name was Jeff ? So I explained to Jeff or I tried to explain why I was frustrated, I was also sitting on the ground because your employees in the area I was in told me the seat was not for me (your customer) but it was for them . So I sat on your floor . After trying to discuss my concerns with Jeff , he didn’t respond to any of my concerns only his . Then realizing I was getting no where with either of your representatives. I decided to pull my truck from your dealership and bring it to another well known Chevrolet sponsor . On top of all of this , I had my newborn son who is 3 months old with me along with my 5 yr old son . Plus I have no voice , I’ve lost it and I’ve had to whisper or write on paper to communicate. This was the biggest inconvenience for your staff who handled it in the worst way they possibly could . I left today and I’m taking the thousands of dollars worth of work with me . Including clients.

Customer visited our Chevrolet service department for diagnosis of 5 or 6 items on a vehicle purchased at CarMax that possessed a CarMax warranty which we require preauthorization of services. We explained to customer that customer would have to approve a diagnosis charge in order for us to proceed. Customer refused any possible charges and demanded we provide customer with a full-size SUV as customer rental which we did not have an SUV. Furthermore, customer decided to sit in an area that is designated only for employees that are shuttling vehicles in and out of the service drive. This area is strictly limited to employees. We encouraged customer to sit in our customer lounge. Customer refused and proceeded to sit on the service drive floor which is a safety issue so we once again asked customer to sit in our customer lounge. Customer refused and decided to take their vehicle off our premises.

Took my vehicle in on 9/7 for a repair. I had a scheduled appointment. The first person that looked at it told me take it back to the original dealership which was 300 miles away. Then someone asked me if I had an appointment. Umm check your computers I clearly did. The communication was terrible, I was always having to contact the them. I was told my vehicle would be ready on 9/28. Went to pick it up and it wasn’t ready. I was called the next day and told it would be ready. My wife became I’ll and advised I’d be on Monday the following week only to find out they were closed that day and never given any forewarning of this! So again my wife and I have to rearrange our schedules for the second time to get it Picked up. The customer service center is terrible and lacks customer service!

The customer made an appointment to have cement splatter removed form the wheels wells, the windshield replaced and some paint repair performed. Customer stated the vehicle was purchased in this condition from another dealership. That is the reason we suggested customer may want to take back to that dealership to get a resolution. Our detail department tried to remove the cement but was unsuccessful. The customer approved replacing the wheel liners which were special order. The rear wheel liners arrived and were installed however the front liners were on national backorder and came in subsequent to customer filing this complaint. The front liners have now been installed and customer has picked up the vehicle. We convinced the selling dealer to pay $816.00 on customer’s behalf. We do agree and apologize that when the customer arrived to pick up his vehicle there was a miscommunication between the detail department and the service department leading to a delay in delivering the vehicle back to the customer. At that time, the customer could not wait and decided to leave and pick vehicle up the next day. The customer was advised the vehicle was ready the next day, however customer said his spouse was sick and would pick it up the first part of the week. There was never any discussion about a Monday pickup. We were closed on Monday so all employees could attend a memorial service for our owner. Customer states, “Customer service center is terrible and lacks customer service”. We do agree we had a miscommunication and apologize, however, while we had no responsibility to do so we convinced selling dealer to cover $816 of the repairs. As a result, we do not believe this statement is justified.