ComplaintsforGeauga IPhone Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Entered by BBB Staff DC. Consumer purchased an IPhone on December 26 and paid $150. Received no receipt and a there was a screen protector on the phone. Took phone home and hooked up and could not hear phone calls that came in and microphone was not working. Called the company and told them couldn't hear on the phone. Took the Iphone back December 27 and stated wants money back. Business asked how much do we owe? Since there was no receipt given, the business gave $130 back in cash and asked are we square? Consumer stated the business should not be selling inferior products. Consumer will not recommend this business to anybody. Also stated should give the consumer a receipt after transaction.Business response
01/10/2023
In response to BBB Complaint #********,
The Consumer was warned about the possibility of issues with the iPhones, as well as our very understanding return policy. At the time of sale he declined a receipt, as one is always offered. Consumer came to the storefront for refund and they themselves seemed to not know how much they were owed. We both agreed on $130 as it was easily in the register. After that we had not heard from Consumer again until recieving this complaint. Had he contacted us we would have made things right.
Using the contact information provided to us for Consumer, we were able to get in touch and sent him the disputed $20 via Apple Pay
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Contact Information
10986 Washington St
Chagrin Falls, OH 44023-5536
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.