ComplaintsforOutback Auto Wash
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased an unlimited car wash subscription. It was $39.99 a month. In the fine print of the agreement it says only 1 vehicle. I borrowed my adult child’s car and ran it thru the car wash prior to returning his car. Outback cancelled my subscription. The next time I tried to use it my code would not work. I understand that part. However they have now billed me for three consecutive months that I am unable to use their services. I have called the help phone number every month, talked to a live operator every month. They still haven’t returned my money. I want a full refund. I will allow them to charge me until it is grand theft and then prosecute them. I no longer have access to my account or my app. My phone has since been destroyed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.