Business ProfileforElectronic Enterprises

We filed a Home Warranty Claim with Cinch Home Warranty in January 2022 for our ovens and cooktop that weren’t working properly. They assigned it to National Alliance who supplies the company for repairs. Electronic Enterprise was the company that came out in March 2022. The left oven was working before they came out, just needed a new display panel. Cinch said they would only cover one oven so we chose the right oven for the new display panel. We ordered a display panel for the left oven out of our pocket as Electronic Enterprise said they would install the left panel when they came again with the parts for the right oven. A different part was also ordered for the right oven as it would not heat and cook correctly. The part came in July and while the techs were here they broke the ribbon that connects the display panel to the electronics on the right oven. Also, the right Oven only works on the convection setting so we assumed they need another part for this issue. They took the electrical ribbon out of the left oven and said that they would order the new ribbon and come back out. They have not returned our calls since August after saying they can’t find a new ribbon and nothing has been done since other than our continuing calls to Cinch regarding our repair issues. We have talked to all three companies to try to get this resolved. We talked to ***** from Electronic Ent who is refusing to come and fix his workers mistake. The oven they attempted to repair only works on a Convection setting. The left oven not at all. We have made many calls and sent emails and have documented all calls to Cinch regarding this issue and have had conversations with National Alliance as well. Cinch is willing to send another repair company out if we pay another deductible of $100. We feel it should still be covered under our original claim and Electronic Ent should remedy this issue. I’m looking for help on the next set of the process to find a resolution to this matter.