ComplaintsforCourt House Cars

• Initial Complaint

  03/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a 2011 Chevy Silverado LTZ on or about March 3rd. I think my salesman was **** *******. he told me it was a good truck with a warranty. I test drove the vehicle, and it ran fine. I did not know there was anything wrong with it, until I looked underneath and saw the frame was rusted, was impacts the integrity of the whole truck. I put $2500 down, and financed the remainder of the $10,995. I contacted the warranty company, and they said it wasn't covered. I called the financing co, and they said the warranty only covered the motor, transmission and electronics. I reached out to **** who said he was on vacation adn would be back a week or so.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from “Courthouse cars inc “ in Chillicothe Ohio , the day I purchased said vehicle which is a 2012 dodge journey I was told there was a warranty that would cover anything to do with motor or transmission. I notified the dealer **** ******* that the car was blowing out cold air when I had heat on . He suggested I contact the warranty place they told me to take it to a licensed shop ! I took it to Midas here in town and they did a diagnostic test found that the heads were warped and so was motor block . They denied to fiz the claim the dealer says I dishonest an as is agreement and now I’m out my car and my $2000 (trade in value ) also money I’ve had to pay for taxi back n forth to work also my car payment for a car that has been in the shop 2 days after purchase date . No one is trying to help me resolve this issue . I am a single mother and work 12 hrs a day to survive and now I’m dealing with this .

  Business response

  03/26/2024

  
  Court House Cars LLC
  Mon, Mar 25, 3:45 PM (19 hours ago)
  to me
  
  THE VEHICLE WAS AS-12 THROUGH THE DEALER SHE HAD A WARRANTY THROUGH CREDIT ACCEPTANCE CORP TY
  Thank you,
  Court House Cars, LLC
  **** ** *** **** *********** **** *****
  ###-###-#### Phone
  ###-###-#### Fax
  ********************** ************************

  Customer response

  03/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21415237
  
  I am rejecting this response because: the dealer is not wanting to cover the cost of repairs and states I had a warranty , however the warranty is not covering vehicle maintenance and repairs that was told that it was at purchase time!! I am not expected to pay my monthly bill as well as costly repairs through Midas . $ 5500 , that is not a simple repair the motor was warped also the heads warped . Done prior to me . This is an ongoing issue with not only my vehicle  but many from his dealership. Also refuses to put me in something that is running .  Zero to no communication with myself 
  
  Regards,
  
  ******** ******

• Initial Complaint

  11/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I got car on 3rd of October. He will not get back to me when I call. Told me today next week he will action off mine get another one and I take it or else cause that's way he rolls. I have several people know it broke down day I got it. Then his detailer that owned it said don't drive it but around town on that Thursday and said you have to sit for hours let it cool. ******* ****** ***** *** ******** lane###-###-####. Today **** ******* called me said be next week. I've been with out a car and he said that's the way I roll and hung up on mr

  Business response

  11/30/2023

  
  Court House Cars LLC
  Wed, Nov 29, 4:21 PM (17 hours ago)
  to me
  
  customer has a new vehicle now leave me be ty
  Thank you,
  Court House Cars, LLC
  **** ** *** **** *********** **** *****
  ###-###-#### Phone
  ###-###-#### Fax
  www.courthousecars.com
  [email protected]

  Customer response

  12/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  ###-###-####

  ******* , **** 20826429

  Court House Cars

  Dec 8, 2023 1:31 PM

  1

  
  Regards,
  
  **** *******

• Initial Complaint

  01/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a car, for $10,686.38 with $2,000 trade in. The bill of sale had a final balance due of $8,868.38. When I paid my first payment I looked and the price I am being charged is $14,311.62 when I confronted him about it I was told that in 4-5 years trade it in and my interest would go down (24.99% because I am considered high risk according to courthouse cars) and that I still owed him $500 down payment (but that’s what the trade in was for) I was told that if I didnt want it to “bring it back and come get your car”. I never received anything other than the Bill of Sale. The loan company is Credit Acceptance. I provided him with a picture of the bill of sale as well as a picture from credit acceptance showing both totals. I was told the interest doesn’t show up on the paperwork.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We bought a 2006 Jeep from this business. We didn't even get home with it and the engine blew. He said he would fix it and make it right. He had it at his shop for 8 weeks. We tried to get out of the contract the next day that we bought the vehicle and get our trade in back. He would not let us. When we finally received the vehicle back we noticed loud noises coming from the back end. The axle needs replaced. And it is very unsafe to drive. The owner of Court House Cars refuses to make this situation right. The very next day after the purchase of the vehicle we begged to get a different vehicle, or give us our trade back something anything to make this deal fair. He didn't not come through with his end of the contract by selling a safe running vehicle.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was buying a car for 7495USD, I signed for one page of the paperwork, but the sales guy signed my name for me for every other page. Including the bill of sale that just so happened to be a few hundred dollars more expensive than we agreed. I also got a warranty, my A/C and wheel went out, I was promised they'd be fixed. Then I get told that I also owe a 500USD deposit as well.

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