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Find a Location

Hometown Auto Chillicothe has 1 locations, listed below.

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    Business ProfileforHometown Auto Chillicothe

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Used Car Dealership

    Products & Services

    Used Cars

    Business Details

    Location of This Business
    60 N Plaza Blvd, Chillicothe, OH 45601-1757
    BBB File Opened:
    6/28/2022
    Years in Business:
    3
    Business Started:
    4/20/2021
    Business Started Locally:
    6/10/2021
    Business Incorporated:
    4/20/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Current Primary, Owner/Manager
    • Ms. Kathy Redcap, Manager
    Contact Information

    Principal

    • Current Primary, Owner/Manager

    Customer Contact

    • Ms. Kathy Redcap, Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a 2008 ford f-250 from hometown auto in Chillicothe Ohio on January 8,2022. After the purchase of the truck I purchased an extended warranty from Endurance due to the age of the truck. I had the truck towed to Lines Auto in Bremen Ohio for brake service on November 1. They contacted Endurance for permission to perform the maintenance and Endurance sent an inspector to look at my truck on November 3 and the shop manager called me to let me know my policy was canceled due to emission parts missing. I tried to call Endurance but was not able to talk to anyone. I then called the dealer that sold me my truck, to see if I could work something out with them to get it fixed or replaced since I know now it isn't legal to drive. I called their Waverly office and spoke to a women named ***** and explained my situation to her and she connected me with the service manager, ****, I explained the situation to him and told him I hoped we could work something out since the truck was sold to me violating the Ohio vehicle anti-tampering law and further more they had purchased it from another person prior to selling it to me, also violating this law. He told me I was being threatening since I said I would rather not have to report this to Ohio EPA and BBB, he again told me I was threatening him and he would call the sales manger at Chillicothe, **, and have him call me. He finished the call by saying do what you got to due. Service manager also accused me of messing with the truck and it was almost a year ago and they probably will not work with me. The only thing I changed on this truck was 4 new tires purchased on January 13, 2022. I'm Expecting call from manager, **, in the morning.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daniel H

    1 star

    08/12/2023

    This company is a real joke. I spoke to a guy to get financing on a vehicle he then gave me a price of $13,000 for the vehicle. I reached out the next day to tell them I found multiple other cars for less money. He said well I told you $14,000 yesterday so I will give to you for $13,100. I said you told me $13,000 yesterday he said no i didn’t I said that I would like a lower price he said no it’s this price today. I asked for a manager and they wouldn’t let me talk to one. So I said I am filing a complaint.

    Local BBB

    BBB of Central Ohio

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