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Customer ReviewsforAnimal Remover, LLC
7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tony R
5 stars05/06/2024
We recently had Animal Remover come out to remove some unwanted guests from our chimney, and I must say they did a fantastic job! Nick and Josh were the two gentlemen who took care of the situation, and they were professional, efficient, and friendly throughout the entire process. They arrived on time, assessed the situation quickly, and got to work right away. Not only did they safely and effectively remove the animals from our chimney, but they also took the time to explain what they were doing and answer all of our questions. Their expertise and attention to detail were truly impressive. The entire job was completed in a timely manner, and they left the area clean and tidy. I highly recommend Animal Remover for their excellent service and professionalism. Nick and Josh are a great team, and I am grateful for their help in resolving our wildlife issue. Thank you, Animal Remover, for a job well done!"Animal Remover, LLC Response
05/07/2024
Thanks for the Glowing review ****. We appreciate your return business.Review from Mark D
5 stars05/06/2024
Couldnt ask for a more professional company. Had a dead opossum in my yard and they responded the same day. Got it picked up and taken away. A+++++Animal Remover, LLC Response
05/07/2024
Thanks for the awesome feedback ****! We are happy to help!Review from Ronda A
5 stars11/29/2023
Animal Remover, LLC is an excellent and professional company to contact should you need their services! Their team members were knowledgeable about all aspects of the work provided! Work was completed in a timely manner! They took their time to answer all of my questions! Highly recommended!Animal Remover, LLC Response
11/30/2023
Thanks so much for the wonderful feedback *****! We are happy to assist you!Review from Tom K
1 star10/26/2023
Bait and trap! Thats what they did to me.This company doesnt offer free quotes, they make you pay $100 up front, (nonrefundable unless you purchase their service) then their quote was $1,700.00, or the cheap option, $917.00.Since other company ads started at $200 I ate the $100 and told them I would have to look for more reasonable prices for simply setting a trap and coming back when I saw it had captured the groundhog!I should have known not getting a pre-quote was a mistake.Hope you dont make the same mistake.What a racket!Animal Remover, LLC Response
10/29/2023
Hi ***, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us at **************. Thank you, and we look forward to hearing from you.Review from John M
5 stars06/08/2023
Great job! Bobby came out and took care of my woodpecker issue at my house. Very friendly and professional. I would definitely recommend this service.Animal Remover, LLC Response
06/09/2023
It's great to hear that Bobby was able to assist with your woodpecker issue in a friendly and professional manner! Thank you for taking the time to leave such a positive review and for recommending this service to others. It's always important to have reliable and effective pest control services, and it sounds like provided Bobby just that. If you have any other pest control needs in the future, don't hesitate to reach out to us again!Review from Thaddeus B
5 stars03/23/2023
I have been battling squirrels in my soffit and chimney for several months. I tried the high frequency device with NO effect. I then contacted a squirrel "expert" who just seemed to trap neighborhood squirrels and our problem continued. Totally frustrated I reached out to Animal Remover. The office is nearby but I was put off a bit to see that there was a $39 cancellation fee if I did not keep the appointment. John came out and did an evaluation including our attics and suggested a plan to get rid of the squirrels as well as repair the damage and do some preventative He was very knowledgeable and explained the strategy. John then placed 3 traps including two traps placed directly over the holes. He told me that it was my responsibility to phone in by 10 AM if the trap had a squirrel. John told me they would be out within 24 hours. The same evening we had a squirrel and I notified Animal Remover and was advised they would be out the following day and they did come out promptly. The following 3 days ( Sat, Sun and Monday) I reported another squirrel and within 2 hours Johnnie was out each day and retrieved the squirrels. They suggested that we make sure no squirrels for a week then repair the damage. On 3/23 two professional technicians came out ( they always call first). Johnnie and John S**** did a thorough evaluation and proceeded to repair the damage using galvanized steel. They also covered the attic louvers to prevent further damage. Each of the technicians was polite, professional and knowledgeable about squirrels, damage and repairs. They told me that they go to classes to stay current. There was an issue with my final invoice and their manager Tyler was very pleasant and helpful. He resolved the issue immediately and thanked me for my business. Top notch team! I hope that I don't need their services again!Animal Remover, LLC Response
03/24/2023
Thanks for the glowing review!Review from J B.
1 star08/28/2021
I cannot recommend this company due to their business practices in 2020. I am out $181.95 for what the Animal Remover website baits as "Call for a free quote." The "free" quote was for the senior discounted $181.95 charge to quote my job. A representative came for the inspection and sent a quote through their J***** *oftware. He was accommodating but not thorough. He respected the health department pandemic guidance for social distance, and masking. In the ****** software I paid the 20% deposit of $244.72 and signed and initialed a contract which stated: “The remaining 80%...must be paid in full on the first scheduled day before Animal Removers leaves the property.” Upon arrival for the job the lead worker insisted that I read, touch, and sign a dirty looking pad, and pay the balance before he would start the job. He kept moving closer to me with dirty looking outfit. By unfortunate contrast, his assistant was quite neat with a clean uniform. The lead worker was verbally and physically insistent, closing in and not respecting my request for physical distancing and masking. I felt very uncomfortable and afraid. Until this point everything had been signed, initialed and paid for remotely through the ****** software. I had already paid $426.67 for the inspection, quote, and deposit. This lead worker was loud in reaction to my alarm at his attempts to have me sign something else on his pad and pay the balance. He said that he would not start the job if he did not first collect full payment. I was very upset and called the Animal Remover office requesting to speak with a manager for clarification, and express my dismay. The general manager was stern and inflexible about his terms (physical duplicate contract signature in person, at the job, and full payment up front- NOT per the ****** contract). This general manager stated that all businesses require full payment before starting a job. In response to my remark that I would review my experience in social media he stated he would refer me to their legal department if I "defame ...[their] character online." He offered to refund the 20% deposit and never do business with me again. I agreed to this. I later discovered that the proposed job would not have addressed my bird intrusion problem anyway. I regret paying Animal Removers $181.95 for the visit to quote my job. The company I ended up with did a very thorough inspection and quote at no upfront cost. I now avoid doing business with any company using ****** software or requesting any payment for a quote.
Customer Review Rating
Average of 7 Customer Reviews
Contact Information
9435 Waterstone Blvd Ste 140
Cincinnati, OH 45249-8229
Business hours
Today,8:30 AM - 5:00 AM
MMonday | 8:30 AM - 5:00 AM |
---|---|
TTuesday | 8:30 AM - 5:00 AM |
WWednesday | 8:30 AM - 5:00 AM |
ThThursday | 8:30 AM - 5:00 AM |
FFriday | 8:30 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
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