Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Fifth Third Bank

          View full profile

          This is a multi-location business.

          Find a Location

          Fifth Third Bank has 1730 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fifth Third Bank

              Fifth Third Center 38 Fountain Square Plaza Cincinnati, OH 45263-0001

              BBB Accredited Business

            • Fifth Third Bank

              PO BOX 630778 Cincinnati, OH 45263

              BBB Accredited Business

            • Fifth Third Bank

              3000 Henshaw Ave Cincinnati, OH 45225-1813

              BBB Accredited Business

            • Fifth Third Bank

              223 W Benson Street Cincinnati, OH 45215

              BBB Accredited Business

            • Fifth Third Bank

              10320 St. Rita Lane Cincinnati, OH 45215

              BBB Accredited Business
            Headquarters
            Fifth Third Center 38 Fountain Square Plaza, Cincinnati, OH 45263-0001
            Email this Business
            BBB File Opened:
            1/1/1928
            Years in Business:
            101
            Business Started:
            1/1/1923
            Business Incorporated:
            8/3/1994
            Accredited Since:
            1/1/1928
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dividend Finance
            • Fifth Third Mortgage
            • Fifth Third Leasing Company
            • Fifth Third Securities
            • 5/3 Bank
            • Kroger Master Card
            • UPP Solutions
            • Fifth-Third Real Estate
            Related Businesses
            Business Management
            • Ms. Lee Ferris, Retail Risk Manager
            • Mr. Timothy Elsbrock, Regional President
            • Mr. Lars Anderson, Executive Vice President
            • Mr. Mike Michael, Regional President
            • Mr. Tim Spence, Chairperson/CEO
            • Nicholas Akins, Director
            • Jamie Leonard, COO
            • Bryan Preston, CFO
            • Brennen Willingham, Treasurer
            Additional Contact Information

            Fax Numbers

            • (513) 744-8208
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info
             
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Bureau of Consumer Financial Protection v. Fifth Third Bank

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

            On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.

            The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.

            Serving Area
            • IN
            • KY
            • OH
            Service Type
            Referral Assistance
            • Kentucky Dept of Financial Institutions
              500 Mero street
              Frankfort KY 40601
              Phone Number: 502-573-3390
              http://www.kfi.ky.gov/
            • Ohio Department of Commerce - Financial Institutions
              77 S High St
              Columbus OH 43215
              Phone Number: 614-728-8400
              Fax Number: 614-728-0380
              http://www.com.ohio.gov/fiin/
              [email protected]
            Business Categories
            Bank

            Contact Information

            Fifth Third Center

            38 Fountain Square Plaza

            Cincinnati, OH 45263-0001

            Visit Website
            Email this Business
            (513) 579-5353

            Want a quote from this business?

            Get a Quote

            Accreditation

            BBB accredited business

            Accredited Since: 1/1/1928

            Years in Business: 101

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.