ComplaintsforThe Cincinnati Reds, LLC
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello, I bought membership for individual for Hall of Fame for 2022. Every time I went or emailed, they had no record of my membership. I followed up many times and showed membership card with * ***** with coupons. I called reds and reds hall of fame. Even asking my season ticket member representative to help. I got to not use tickets or Redsfest pass. All I want is all the benefits and giftsBusiness response
09/05/2023
The complaint is for a separate entity from the Reds, the Reds Hall of Fame and Museum. I did forward the issue to them. The membership manager of the Reds Hall of Fame and Museum has tried to connect with *** ****. He has yet to respond to her. She did indicate he had received all of his 2023 HOF benefits. She is hoping to better understand why he did not use his Redsfest pass.Business response
09/05/2023
The complaint is for a separate entity from the Reds, the Reds Hall of Fame and Museum. I did forward the issue to them. The membership manager of the Reds Hall of Fame and Museum has tried to connect with Mr. ****. He has yet to respond to her. She did indicate he had received all of his 2023 HOF benefits. She is hoping to better understand why he did not use his Redsfest pass.Initial Complaint
07/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have attended baseball games here every year from 1956 on and thought this would be another enjoyable experience. We had decided to inquire about the Handlebar Room, as we had done this before COVID. In the past, a ticket for this room entitled the holder to food and drink as well as an assigned seat out in front of that glassed-in room with AC room to watch the game. I asked th ticket agent if we could get aisle seats and she said yes we could. We entered the room and were greeted by an overly-zealous usher who informed us that this was general admission and there were not seats available in front of th room. They had reconfigured this area to put in lounge seats and eliminate the old regular seats that Handlebar ticket holders had as a part of the package. No where on the web site does it say that there will be NO seats to watch the game. Instead we had to watch it on TV sets in the room. We could have done that at home. I do not understand why a baseball team would sell tickets to NOT watch the team play. Since I had been told that we would have aisle seats, we bought two tickets. Had we been told that no seats were available, we would have bought much cheaper seats down below to watch the game and eat out later after the game. This usher became a gestapo agent telling people to get out of that area, even though some seats were open at the moment. In the 8th inning I watched a couple with a baby, who had been in the club room go out and sit in a couple of these "rail seats" without being confronted by this usher. Other ushers were around but did not treat people like this. I want the $210 refunded to me.Business response
07/05/2022
I reviewed *** ********* concern regarding the ticket purchase to the Reds Handlebar and his experience in the Handlebar on July 2, 2022. Based on the information provided in *** ********* email and a follow up conversation with him, it was determined to fully refund the purchase of two (2) Handlebar tickets made by *** ******* at the Reds box office. The amount to refund is $210. Attached is the refund receipt.
I want to thank *** ******* for bringing this situation to my attention. We will follow up with the individual who sold the tickets for additional training for the sale of tickets to the Handlebar.
Customer response
07/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** * *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.