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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a new kitchen from kitchen savers and was advised my counter tops are heat resistant but when using cast iron the counter top by the stove bubbled up and peeled, they refuse to replace or fix the issue and you can see where it’s bubbled up. I did request for it to go to a supervisor and was advised a call back within 14 days and never received one as if the issue is being ignored.Business response
04/17/2023
4/17/2023 Spoke with the customer to let them know that we are able to assist but since the damage to the counter top appears to have come from a cast iron pan, we would charge cost and labor for the repairs. The cleaning and care guide is clear about the heat values that can and can not be placed on the laminate. Please see the attatched document. This was reviewed with the customer. The customer is looking for us to come out free of charge for the repairs so we are unable to assist them at this time.Customer response
04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** *******
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Contact Information
2443 Crowne Point Dr
Cincinnati, OH 45241-5407
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.