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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Another condo unit had work performed by Bath Fitter in August of 2022. Subsequently, the work performed was substandard and possibly NOT TO CODE. The work performed caused damage to the bathroom in my unit. The ceiling needed to be replaced. After 3 visits and numerous phone calls the work was Started today (1-5-23) but the work is not complete. I was informed by the service tech that it will be completed in the future. Now, we have nowhere to bathe or shower and no one at Bath Fitter will return my message. I work in an automotive component factory and I get dirty and need to shower every day!! They also refused to schedule the work around my current work schedule. Bath Fitter also refuses to compensate me for having to take off work as well. I DID NOT have the work performed initially. Through their negligence my unit was damaged, and they are doing nothing to correct it in any fashion.Business response
01/09/2023
BATHROOM ALTERNATIVES, INC.
1/9/2023
**** *******
**** ** **** *** **
*********** **** *****
RE: Ceiling repair
Dear *** *******,
I received your BBB complaint dated 1/5/2023 ID #******** concerning an installation in your neighbors unit that resulted in ceiling damage above your unit.
I apologize for the delay in the repair from our attempted scheduling through the property landlord and our seasonal availability.
I have reviewed the job file and contact history. I see you have been in contact with our Director of Production, Mark C******* on 1/6/2023 & 1/9/2023 and that we are scheduled to complete the necessary repairs on 1/13/2023. I trust that we are working around your work schedule.
I appreciate your flexibility and time in working with Mark and our production team to get this repair completed.
I can be reached at ###-###-#### or by email at jh*****@bathroomalternatives.com with any questions or concerns.
Sincerely,
Jason M. H*****, President
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Contact Information
2526 Commerce Blvd
Cincinnati, OH 45241-1504
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.