ComplaintsforAmazon Beauty Supply

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I visited Amazon Beauty Supply in Cincinnati Ohio on 6/28/22. I spent approximately an hour in the store looking for a wig. I saw a couple that I liked and spoke extensively with one of the store employees about which style to get, and what may look right on me. I also informed her that I was new to the store. I chose a Singalese Twist style wig that I thought I might like and it cost $150. The cashier signed me up for their rewards program and I told her I was new and had never been here before. You would think that if they're so adamant and strict about a supposed no return/exchange policy, they would have stated that, especially considering that they were aware that I was a new customer. I went home and tried it on with a new wig cap. It was on my head for about 3 seconds before I took it off. It didn't look right on me at all! It also didn't look as I expected it to based on the wig that I saw on the mannequin. It may have been the same wig but I'm not sure. I am 38 years old and I have been wearing wigs since I was 11 years old. Most places where I have purchased wigs whether it was online or in-person, I have been able to exchange them pre-Covid and post- Covid. Wearing wigs is not new to me, but this style was. Had I been given full disclosure about their policy, I wouldn't have purchased a new style: I would've simply gotten something safe/something I know would work well for me. When I went to exchange the wig today, 6/29/22, also having my receipt in hand, they refused. I argued with the owner for over 30 min: he refused to allow me to exchange it, even though they admittedly didn't tell me the policy. They said it was printed on my receipt - but you don't get a receipt until AFTER you pay! So that's not right eithe. If he is a person of integrity, he will make this right via a refund or an exchange! I will settle for an exchange so they don't lose money! But it's not fair for me to lose $150 and they didn't inform me of their return policy until later

  Customer response

  07/18/2022

  Problem:
  I have already filed a complaint with this company, but have yet to receive a response or resolution. I was told that I could do an exchange, but not a refund. The owner refused. This is one of the worst customer service experiences I've ever had. I want a refund or an exchange!!!
  

  
  

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