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ComplaintsforNisbet, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They haven’t responded to my request to have a cabinet face their previous employee sent to us that was wrong fixed. I have tried multiple times to get this resolved and **** won’t respond to me on what they plan to do to fix it after he requested pictures which I’ve sent. I’ve called and texted him many times. No one else from this company will help. They always direct me to him. At this point we just want our money back we spent to have the cabinet face built. From the beginning their salesperson would call and say we forgot something and it’s an extra $500, then an extra $200 etc after it was quoted and contract was signed. She even sent me the wrong persons cabinetry extras. After we noticed the face was wrong she sent me a new one that didn’t fit. I contacted her and then she ended up being fired. They need to fix this issue asap.Business response
04/06/2022
We have the replacement door on order for the customer. It is due in the end of the month.
The customer has been notified of when the replacement door is due in.Thanks
Customer response
04/06/2022
****** ******** *******
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.I am still waiting for them to review the invoices etc. **** will get back with me. He came out to our house to see the issue at hand.
Regards,
***** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.