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ComplaintsforGreater Cincinnati Chiropractic, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have been subscribing to massage services for more than a year. Had 6 massages charged to me and told i can use them anytime. Massage side of business has closed. I’ve received no communication on the closing of this side of the business nor no refund of the unused massages.Business response
04/11/2022
Please have them reach out through the appropriate business. I own multiple businesses and this is not the correct business to be writing a complaint on. Massage Infinity and Greater Cincinnati Chiropractic are separate entities with different EIN's, etc. There is nothing I can do on this account due to she has not purchased nor do we sell massage gift certificates under this business. If you have additional questions, please call at *************.Customer response
05/16/2022
**** ***** ********* ******** **
****** ******** *******
I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have still not received communication from the business owner regarding a refund of unused massages. I recognize that the owners has several businesses however the number for Massage Infinity has been disconnected it seems clear that there is one owner for both companies. I would very much like to have this resolved as swiftly as possible. If the owner can contact me via the phone number in my file I would greatly appreciate it.
Regards,
*** ********** ***** ********* ******** **
Business has refunded our account for the unused massages. I am satisfied with this resolution. Please remove my complaint.
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Contact Information
11123 Montgomery Road
Suite 100
Cincinnati, OH 45249-2390
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.