ComplaintsforCBG CONSTRUCTION MANAGEMENT

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We initially hired Christian M******* and his company CBG Construction Management in February 2023 to complete work on a single family home in Cincinnati, Ohio. We gave him several deposits throughout this time- $150 estimate fee on 2/27/23, $1,750 deposit fee on 3/4/23, $3,000 on 3/20/23. The $3,000 deposit for was work that was supposed to be done to the garage. A new door, paneling and electric work. They insisted we pay all of these deposits via Apple Pay. I received a text from his project manager that they had ordered the garage door, saying "we paid the deposit for him to order the door the very next day." After that, I heard nothing from them regarding this order or this project. FOR 5 MONTHS. It is now August 2023 and I have not had any communication from Christian or his team on the work that needs to be done to the garage. I followed up via email in May 2023 to ask for an update and he said they would keep me updated. Completely ghosted by him after that. On 8/2/23 I requested a refund of $2,750 (from the $3,000 deposit) as NO WORK had been done on the garage. They said they would process ASAP, "yes m'am we will process this asap." It has now been several weeks of following up with no response and no updates on when a check will be sent out. He and his entire team have ghosted us and took thousands of dollars. *ABSOLUTELY DO NOT RECOMMEND ANYONE WORK WITH CHRISTIAN M******* / CBG CONSTRUCTION MANAGEMENT.*

  Business response

  08/24/2023

  Hi - we apologize for the delay on your refund , however the accouting and the amount of the refund you have requested are invalid. We apologize for the garage door. We had several issues from the supplier. I apologize for the lack of communication on our side. 

   

  The origininal contract price that was agreed upon was $5,359

  Two change orders we added at your request one for $715, and another for $800

  Total price for the work was $6,874 per the signed contract and approved change orders.

  You paid a total of $4750 leaving a balance of $2,124.

  The garage door line item was $1950 with that dedcuted we are still owed $174.

  This was the delay as you are requesting a $3000 dollar refund. 

  Our records also show the electric work being completed, and we are unsure of what the paneling is as it is not indicated on the estimate. Please offer more information on the paneling portion of the work that wasnt complete and the specific electric that wasnt complete?

  Thank you, and apologies this has taken longer than anticipated, just want to make sure we have the accounting correct. 

  Customer response

  08/25/2023

  I am waiting on a reply from Christian M******* / CBG Construction Management to an email I sent back yesterday 8/24/23, in response to his last message on this complaint. 

  If we can come to an agreement, then I am willing to resolve this matter. I am requesting prompt communication on his end.

   

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