ComplaintsforJust Right Construction & Lawn Care Service, LLC

• Initial Complaint

  06/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Jamon L** of Just right construction & lawn care llc on or about April 5, 2022 to install a small retainer wall after widen my drive way by 2 ft. He charged me $3800.00...per written estimate. Then a second job was requested to remove 2 evergreen bush..for a charge of $500.00 on the same job site. However several disputes came up through out the job regarding the quality of the work & length of time took to complete the job. I also complained that he backfilled and covered my City Water Shut-off access...and that was the reason I was disputed the $100.00 remaining balance. I made a total of 3 payments totaling $4200. 6-18-22 I contacted the owner after making the fin payment requested the credit of the $100 to repair my access to main water line. He then verbally threatened to take the retainer wall down. AS OF JUNE 19, 2022...Mr. Jamon L** of Just right construction & lawn care was witnessed removing and destroying the retainer wall I paid him to install.

  Business response

  06/26/2022

  As noted by *** ********, she reached out to Just Right Construction & Lawn Services, LLC at the beginning of April 2022 for an estimate on a retaining wall (estimate **** attached, sent on April 6, 2022). A few days later, she requested another estimate for sidewalks and steps as well landscaping services at her property (estimate 1448 attached—please note that she later declined the landscaping service, so this was removed from the estimate and resent to her email). (*** ******** also requested another estimate at the beginning of May 2022 for garage removal [estimate 1462 attached] but decided to decline the service.) Estimates **** and 1448 were eventually turned into three invoices: 5843 ($1,347.50), 5913 ($1,401.40), and 5914 ($1,886.50). These three invoices are attached. As noted below, *** ******** still owes $437.90 for work completed.

  
  Invoice 5843 ($1,347.50): As noted on the invoice, this payment is for the first half of the retaining wall service. *** ******** paid the full amount of this invoice on 4/12/2022, around the official start date of the project.

  
  Invoice 5913 ($1,401.40): *** ******** paid $1,300.00 of the total invoice up front before the service was completed. As of today, she still owes the taxes on that invoice for a remaining balance of $101.40, as shown in the attached invoice.

  
  Invoice 5914 ($1,886.50): This invoice represents the payment for the second half of the retaining wall service (after the job was completed). Please note that *** ******** also requested tree removal services while our crews were on site working. This service was completed and added to this invoice ($500.00). *** ******** made a payment of $1,550.00 on 6/17/22. As of today, the remaining amount on this invoice is $336.50, as shown in the attached invoice.

  
  *** ******** is correct in that she has paid the company $4,197.50 for services rendered. However, as shown above, *** ******** has a remaining balance of $437.90 (not $100.00 as noted by *** ********).

  
  Please note the following regarding *** ********’ dispute:

  
  -*** ******** mentioned concerns regarding the quality of work and length of time to completion. However, *** ******** requested several changes throughout the entire time that my crew and I were on site. These changes prolonged the duration of the services requested and often resulted in work-related tasks that were not in our initial scope of work for the project.

  
  -*** ******** stated that my crew and I backfilled and covered her city water shut-off access. I explained to *** ******** several times that moving the water line is beyond the scope of work for my company. The water line sits behind the retaining wall, as shown in the attached photos. We did not grade the yard fully out because you when you backfill you have to keep the existing grade of the ground lower than the retaining wall. I advised Ms. Williams to contact Water Works to extend the water line. As of today, this is still my recommendation. This is the same recommendation that I have made to other clients in similar situations.

  
  -*** ******** noted concerns regarding verbal threats and damages to her retaining wall. This is not true. I understand the frustration associated with perceived issues but suggesting that I damaged the retaining wall is ridiculous. This is a serious claim and if it moves forward as an issue, I would like to see date and time stamped pictures of the damaged retaining wall as well as any other evidence that *** ******** claims to have. This is an unfair accusation and should not be shared publicly without the evidence, in which there could possibly be none.

  
  -In addition, I have attached a sample text message showing her disrespectful language and attitude towards me and my employees. I have clearly explained all items listed here to *** ********, but she insists on speaking negatively about me and my company. She has also posted negative messages about me and my company on social media platforms. Her negative energy is not contributing to a potential solution to the business-related issues raised here.  If she continues to slander my company’s name in public forums, especially with no clear evidence of wrongdoing, my lawyer will be in contact with a cease-and-desist letter. We have been in business for over a decade serving residential and commercial clients in Cincinnati and pride ourselves on high quality services, hard work and professionalism.

  
  In summary, I completed the services requested by *** ********, even amid several changes that were requested while my crew and I worked on the job site. Please see the attachments for before and after pictures of the requested work. We recommend that *** ******** reach out to Greater Cincinnati Water Works regarding access to her water line. We are also requesting the remaining payment of $437.90 for services rendered.

  
  If you have any additional questions, please contact me at ###-###-#### or via email at *****************************.

   

  Jamon L**

  Owner/President

  Just Right Construction & Lawn Care Services, LLC

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