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ComplaintsforMidwest Payment Processing, LLC
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** and his FRAUD COMPANY stole $30,000 from our account after being our merchant processor for several months. With there accessibility, they created a fraudulent bank account with our Company Name and forward our processing payments.Business response
02/13/2023
Bank processors issue reference or trace numbers from the processor to the depository bank account of the business. These trace #'s act as certified tracking #'s so that financial entities can track the movement of funds from one financial entity to the other. The bank system of issuing trace numbers on every transaction within the United States provides a significant layer of protection for business's and their processing payments, it also makes it impossible to move funds without having a trace/reference number associated with the transfer. The legal department of Midwest Payment Processing, after assisting the business by providing the full trace #'s for the deposits and banking info with the location of the deposits, determined that the deposits were made to the correct bank account. When it was made clear that the funds were deposited to the correct bank account, it was then the responsibility of the business to locate the funds internally within their organization.Business response
02/16/2023
On March 18th 2020 the processor received a signed ACH Change Authorization Form from the authorized signer on the account, along with a Chase Business check and the request to change/update the business checking account. The bank deposit information/trace #'s from the date of the change to the date in which the business is claiming they didn't change the account has all been provided to the business and to the legal counsel of the business. This information provides the exact depository information on all deposits. The processor provided all of the proper/exact information for the business to utilize when speaking with Chase Bank on the deposits. The processor does not have the authority to speak directly to the bank on behalf of the business, they can only provide the bank trace #'s on the deposits to the business and its the business owners responsibility to speak to the bank on behalf of their business.Customer response
02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
National Auto Shipping
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Contact Information
9200 Montgomery Road
Building G STE 21A
Cincinnati, OH 45242
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.