ComplaintsforGeneral Electric Credit Union

• Initial Complaint

  03/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Went to close an account only to find out there was an inactivity fee of 6 a month. This was never communicated. This did not show up on my online banking. They pretty much said tough and now I have a reason to no longer trust GE credit union. Apparently not about members but about fees. They had no remorse or resolution for the fees they withheld when I closed my account

  Business response

  03/29/2022

  Please see attached response.

  Customer response

  03/30/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  First I was referencing the online balance that was shown the PRIOR day not from my December balance.  In fact the evening i closed the account the online balance did NOT reflect the deduction of the fee.  The credit union reaching out to me was because I called them as their response was unacceptable.  I was NOT informed of the fee, it was not explained when I closed the account and i see this as a punitive measure.  They had over 10k of mine and then instituted an inactivity fee that was NOT reflected on my online balance.  So no I do not consider this resolved.  They withheld $12.00 and the excuse that I closed the account is not acceptable.  They could write a check, but no they are being punitive for closing the account.  Not the way a customer who has had a loan, a cd and then a savings account should be treated.  
  
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  02/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've contacted G.E Credit union multiple times to receive a car title which i had paid off well over a year ago. I never received it and didnt realize i needed it to sell my car. They are hard to get a hold of and never seem to help me just get my title for my PAID OFF CAR.

  Business response

  02/28/2022

  Please see attached response.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a car loan. Loan # ********* that is being reported as 30 days late to the credit bureau. I called in on 28 to make a payment to the company to ensure my credit standing with the bureaus and company stayed positive. I was assured by the representative that my account would not be reported as delinquent with the credit bureaus. I specifically asked the representative this question when I made the payment to ensure I did not need to take the trip to a branch to make the payment and was assured it would not be reported. GECU did not apply the payment until 1/24/22 causing me to be over 30 days late even though 12/24-1/24 is 30 days. I would like the negative remark removed from credit and my account as there was also no mention over the 3:30 pm cut off for payments on any of my initial loan paperwork nor that they do not accept payments on weekends. I believe these practices to be deceptive and could also be in violation of CFPB regulations.

  Business response

  02/24/2022

  Please see attached response. 

  Customer response

  02/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received my quarterly statement from GE Credit Union for a savings account that I have had with them for many years. I noticed that they have been charging me a $6 per month inactivity fee for the past 5 months ($30). I tried to call them, but they won't answer their phones. So, I got in my car and drove to the Eastgate office and spoke with a customer service agent about the issue. I told them that I was never informed about this new inactivity fee. I asked them when did they notify customers and how were they notified. They told me that it was included on a quarterly statement. I got home and checked my previous statements and there is nothing on the statement about this item. They agree to refund me 2 months of charges but not the other 3 months. I want it ALL back. I would like to see a copy of what they said they sent notifying me of this change

  Business response

  02/24/2022

  Please see attached response.

  Customer response

  02/24/2022

  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ********
  

  
  

  Thank you for helping to resolve my complaint and I will accept the inactivity fees that they deducted from my account. What I won't accept is their blatant lies. First of all, I do not do on-line banking and therefore wouldn't know of anything that was posted on an on-line banking statement. Second of all, my daughter ****** had a savings account there that we just closed out about 6 weeks ago and her statement had NOTHING about any inactivity fees on her statement. Thirdly, while we were waiting in the lobby of the branch, we spoke to one of their employees about this issue and she even admitted that we were not the first person to complain about this issue and that THEY DID NOT notify any of their account holders that an inactivity was going to be charged

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company has been advised that my account is messed up, and they have not done anything to help resolve this. They have threatened to cancel my loan account because they do not want to help resolve it. I made this known to the CEO and he stated that he would close out the loan because of the error that his company caused but I would have to pay the loan off all at once. This is not money that I have, and it needs to be rectified to where I can keep paying on the account. I need contact from the business on how we can keep this account until it is paid off. They have also been sent a payment for $1,250 and it should be applied to the account but it has not been. When they call, they are not to hang up when they call someone and the person answers the phone.

  Business response

  02/24/2022

  Please see attached response.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My Truck was paid off September 2021 , this loan company two days after my truck was paid off, took a payment out of my account that was set up when I purchased the vehicle. I called them after the truck was paid in full and they told me a refund for the payment would be sent to me in the amount of 514.00 and change. I waited and two weeks later after not getting a check I called them back. They told me a check was sent two weeks ago, and I told them that I didn’t receive the check. I ask if they would stop payment on it and send me a new check out. They said no they had to wait 30 days, so after 30 days I called back.this time I spoke with a manager who looked up my account and found that the check wasn’t cashed and she told me she would send a form out for me to sign stating that I didn’t get the check and cashed it. But her knowing that she pulled up the information and saw the check had not been cashed. She also said that they had to wait 90 days before sending out me a new check. This has been going on way over a month a iv been lied to every time I spoke with someone. I just want my over payment back that was paid, I don’t understand why they keep telling me different things every time I call . I have in the past bought and paid off vehicles in the past and never had anything like this happen with any banks or loan places.

  Business response

  11/18/2021

  Attached is our response for *** *****

  Customer response

  11/18/2021

  ****** ******** ******:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thanks to BBB not long after I filled a complaint, the company got a hold of me and refunded my payment that was owed to me. Thank you for your help in this matter . 
  Regards,
  
  ****** ****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩