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ComplaintsforFencinnati Deck & Fence LLC
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
we hired fencinnati to replace our decking , rails and steps to our existing pool deck using existing frame. there was also an existing platform at bottom of steps that if able to reuse to save money we agreed to do so. it was able to be reused however it was not level with bottom step. Contacted David to ask if he could level this out. he went off on a tirade of how hes not in the business of taking his time to build something for free. there was no building involved as stated we used existing platform, he didnt get it level to bottom step and stated im demanding he level a platform that he is not responsible for. It was his decision to use existing platform if possible which it was so we have no problem with that decision. He made that platform his responsibility by deciding to use it.He is stating he is no way responsible. I strongly disagree , he is responsible for making sure it is level. That seems to me that falls under his 3 year craftsmanship warranty regardless if he built it, he reused it and attached it to the steps. Very simple fix on his part, but not willing. lastly were told we would be getting about 150.00 back in material that he loaded onto his truck when confronted with where is our refund had not been credited back to account he stated he had to use it, not true. Be very careful when choosing a contractor.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.