ComplaintsforT&E Elite K9 Training

• Initial Complaint

  02/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I contacted ******* by ******** messenger on January 13,2022, to inquire about his dog training services. He said he had two payment plans and one saved a “significant discount” by paying in full. I sent $1800 by ***** on Jan 14. Jan 16 we had appointment to meet at my home. He was 2.5 hours late. Showed up, put 2 collars on my dog, gave her treats to sit, and led her around in kitchen by a leash. I told him I could use my Ecollars, which I already knew how to use and have used with Ivory, but he insisted no, to just use his. He left me no copy of curriculum as he said he would. He was here for 2 hours. We both scheduled him to come again on Jan 19. He never called or came on 1/19. I texted to ask him where he was and he said: 1) he was waiting for new collars to be sent by Amazon and 2) his girlfriend had covid but that he was negative. So I told him we would reschedule. He did not reply to my texts on 1/20 and 1/21. On 1/22, he canceled, saying he had covid. On 1/27 I told him I was thinking of not doing his training. I was worried because I gave him all that money and felt he was blowing me off on scheduling dates. He urged me her behavior wouldn’t change without training, so we rescheduled for 2/4. On Tuesday 2/2 I asked him if he was still coming because of the snow storm coming. He said his truck engine blew up and because of that wasn’t going to make it Friday 2/4. When I asked for my money back he said he would draw up termination paperwork and the amount he was willing to refund. He suddenly insisted for my email, to send this paperwork. And said he wouldn’t refund me until I gave it to him. I refused and said it wasn’t necessary for him to have my email now, because I never signed any contract and he never discussed a cancellation policy with me ever. I filed a complaint with my local police department, a complaint with *****, and contacted my attorney and gave him ********* information.

  Business response

  03/04/2022

  As you can see I Have replied ,only mine was not as easy as making up some lies. I had to address each lie with due diligence. To do something properly much like training a dog it cannot be rushed. To be polite I definitely was rushed by every one.  It has not even een 5 days since i received the letter even notifing me of the complaint. I'm trying to run a business, live life and raise 2 children. I cannot at the drop of a dime stop life to reply to a liar, who in the following paragraphs and attachments you will see she is no more than that, a liar! I proved her entire complaint was a lie. Which is how you should know she is lying about receiving a copy of the policy as well.

  Customer response

  03/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16731769, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I am not satisfied with his response. 
  
  
  This is LITERALLY the first time that I have ever read or seen any type of contract.  And as you can see, I also have never signed anything saying I agreed to such terms.  This is not professional whatsoever.  There are no dates or names on this "contract".  And I believe he has just made this up recently, as it has many areas which conveniently state about "missing two appointments, or failure to use equipment as explained.  
  And, if he sent this to you, why couldn't he have ever texted or sent this to me by text or ******** messenger?  Seems to me that he just recently made this "policy" up for this purpose.  
  
  
  He never even showed me how to use the Ecollar he provided?  He just charged it and gave me the remote.  That was it.  No instruction manual, no idea how to adjust the level of shocking or vibration.  I don't even know if it was set for shock or vibration? 
  
  
  Brandon is saying he is of good faith and character and strong moral fiber, then he should return my money, as HE was the one to cancel the two appointments that we had.  As I will explain below.
  
  
  Even for the first appointment, who makes an appointment for a day and doesn't state a time? So I'm just supposed to wait around all day and hope that he shows up? No.  We had a set time of 3pm.  He said all he had to do was drop off paperwork to another client and he would be right over.  
  When he wasn't there and arrived late, I asked him what took so long and he stated the family had a baby and he had to go over all kinds of issues with them and this baby and their dog.
  Again, isn't this something that he would have known on first phone call with this other family?  I immediately thought he was lying about why he was late because of this excuse.  It didn't make any sense.
  
  
  He never arrived for second appointment at scheduled time of 12pm, then when I texted him, he stated he was going to wait until the ordered collars came from Amazon.  I was not aware of this, and if so, why didn't he call to tell me that?  Was that going to be hours? Days?  He never stated.  
  He then also stated his girlfriend had Covid so he wasn't sure if he should come over.  I've already had covid so I wasn't worried.  We then scheduled appointment for Sunday the 23rd.
  This second appointment was NEVER canceled due to my work schedule as he states. We verbally scheduled it for Wednesday the 19th when he was at my house that Sunday the 16th.  I make my own work schedule.  Therefore, I made the appointments around my work schedule.
  
  
  
  On Friday the 21st, I did text him to cancel because Ivory's neck was raw without hair and bloody.  He said that was fine because he now felt sick with Covid and was so bad he "had trouble walking" and his "skin hurts" and his "hair hurts". 
  
  
  
  I removed the collars he placed on Ivory's neck, not because "...it opened the stitches it had from fighting with the other dog," as he states below. I'm not sure where he got that idea from?  
  I removed them because they were literally choking her, as she was constantly smacking her lips together, salivating excessively because she was being choked, and rubbing on the ground to tery and remove them.  
  He placed them so tight that they lacerated her neck!!  She had a completely raw and bleeding/puss ring around her neck from him placing the collars so tightly on his one and only visit.  
  Ivory NEVER had any lacerations or stitches on her neck from my other dog.  She never even required to be seen by the vet because she only had scratches on top of her head.  She didn't require stitches on her neck EVER.  
  
  
  
  Now, if a "trainer" can't even place a collar appropriately on a dog, what good of a trainer is he really?  I even asked him the night he was here, that I thought they were too tight, and he stated no, that he "...could get my hand through them". I even questioned this to myself, a whole hand?, but figured he knew what he was doing.  I was sadly wrong, as he injured my dog by doing so.
  
  
  For the third appointment, when I asked him if he was coming tomorrow, I was thinking "tomorrow" was Friday, as I was finished working for the week that Wednesday.  Regardless, we were getting a snow storm that Thursday and Friday.  He said then that "i'm not sure I know I will be able to make it Friday, which was an option right?  With my truck engine being blown the 4 wheel drive ram sadly is down-and-out lol" 
  
  
  It was then that I told him (which was the second time) that I wanted to cancel training all together.  I was trying to be nice and not say that I thought he was an unprofessional "trainer" and couldn't keep his appointments or be on time, but I just stated I was going to do it on my own.  If the weather was a problem, he would have texted me that Wednesday to reschedule.  I guess he was just going to no call, no show like he did before.
  
  
  I told him the first time on 1/24, that I didn't think us training was going to work out because of such difficulty with the both of our schedules.  I work four 13 hour shifts a week.  He stated "totally your call" and tried to explain how Ivory wouldn't likely end her behavior.  
  I told him I didn't think training only 1 day a week would help the situation.  And also thinking, that he's not even been able to do that, as he had already cancelled the second appointment.  
  So at that time, It had been 12 days since she attacked my other dog, and I've only seen him once.  And even then, at the first appointment, he didn't show me anything.  Just put the collars on and gave her treats. 
  
  
  
  
  I want my money back!!!  He has no right to keep $1800 for coming for one session!!!  I am willing to discuss partial repayment, but it must be reasonable.  One "session" is not worth $1800.  
  And all he has to do is Venmo it back to me.  That simple.  He didn't need my email to send me back my money, nor to send a "cancellation policy.  He should have given that to me on the first day, which he did not.  He is a liar for saying that he did.  And he knows he didn't leave me any paperwork!  I think he's confusing "leaving paperwork" with me with the client he visited before he came to my house.Also, if he “did” leave me paperwork, why, when I said I wanted to cancel and wanted my money back, would he THEN say that he needed my email address to send me the “termination policy”? The reason? Because he NEVER gave me ANY such “contract” or “policy” to begin with, which was his duty to do, as the businessman. He didn’t need my email address prior to this, to send any documents, and he didn’t need it after the fact.  I cannot agree to “policies” if I never had a chance to read them before or even after sending payment. He cannot just make up a policy to suit his needs without my knowledge or signing of such, and then just keep my money.  That is theft, deception, and essentially a scam. 
  He had my Venmo account to send the money back, and I even agreed that he could keep a reasonable amount, $200-$300, for his one and only visit. It is not my fault that he was late for first appointment, and canceled the next two appointments due to not having the collars he ordered, or because his girlfriend, then he allegedly getting covid, and then his truck engine blowing up. None of those excuses are due to my fault whatsoever. I am a nurse and work four 13 hour shifts a week; my time is also very valuable. And to say I canceled due to work schedule is completely 1000% false. 

  As for threats and negative business, I am completely allowed to voice my opinion on his site. That is not threatening. He kept my money and he has no right to do that. 
  
  And for him to say he's stressed out and potential loss of clients is a joke.  How does he think I'm not stressed out by losing $1800 for nothing AND still having a dog that needs behavior training?  I'm stressed here too. $1800!!!
  He's the one who won in this case because he got my money for not doing any work.  That tells me he's a scammer.
  Its sickening.  And to say loss of clients?  Prove it.  He can't.  Therefor he has NO RIGHT TO KEEP MY MONEY!!!!
  
  
  I want my money returned to me.  We can discuss the amount, otherwise I will pursue this in court.
  
  
  

  Regards,
  
  **** *********
  

  Customer response

  04/04/2022

  No, I have not received any response or refund from the business. He has never discussed refunding any amount, even though I would be willing and open to his suggestions. But I have not gotten any emails, texts, or phone calls from him since February 4. I am willing to accept a refund, even partial, if it is reasonable, as he only came for one visit. And from what he told me, most of his clients have 8-10 visits for a full dog training course. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩