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          Find a Location

          Duke Energy has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Duke Energy

              EA 025 149 E 4th St PO Box 960 Cincinnati, OH 45201-0960

            • Duke Energy

              1000 E Main St Plainfield, IN 46168-1765

            • Duke Energy

              PO Box 960 Cincinnati, OH 45201-0960

            • Duke Energy

              424 Gest St Cincinnati, OH 45203

            • Duke Energy

              593 Todhunter Rd Monroe, OH 45050

            Business ProfileDuke Energy

            Electric Companies
            Multi Location Business

            Additional business information

            Additional Info:
            Callers have indicated to the BBB that they have received calls from a representative claiming to be affiliated with Duke Energy. The representative told the callers that he needed a checking account number in order to grant discounts on customer's bills. Duke Energy has confirmed that these calls were not legitimate calls from their company. If you receive a questionable call claiming to be from Duke, please call Duke Energy at 421-9500 to verify the legitimacy of the call.
            See all additional business information

            Contact Information

            EA 025 149 E 4th St

            PO Box 960

            Cincinnati, OH 45201-0960

            Visit Website
            (800) 544-6900

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            207 complaints closed in last 3 years

            60 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 187

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers natural gas & electricity, energy related products & services.

            Business Details

            This is a multi-location business.

            Find a Location

            Duke Energy has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Duke Energy

                EA 025 149 E 4th St PO Box 960 Cincinnati, OH 45201-0960

              • Duke Energy

                1000 E Main St Plainfield, IN 46168-1765

              • Duke Energy

                PO Box 960 Cincinnati, OH 45201-0960

              • Duke Energy

                424 Gest St Cincinnati, OH 45203

              • Duke Energy

                593 Todhunter Rd Monroe, OH 45050

              Location of This Business
              EA 025 149 E 4th St PO Box 960, Cincinnati, OH 45201-0960
              BBB File Opened:
              1/1/1928
              Years in Business:
              187
              Business Started:
              1/1/1837
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Ms. Lynn Good, President & CEO
              • Ms. Michelle Basch, Manager
              • Ms. Melissa Coffman
              Contact Information

              Principal

              • Ms. Lynn Good, President & CEO

              Customer Contact

              • Ms. Michelle Basch, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              207 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My power was out in July 2, and made a call for the service, they company sent out an technician just walk around the building and look at the one of the two meters that’s functional without actually figure out the other 3 phase meter was out of power from the meter. And then we called again on second and 3rd days same issue never fix anything. Thereafter I called again on the 5th trying to tell the customer service how urgent this issue is and the damage it has caused my business close for 4 days. Due to the careless of the customer service and technician it caused us lots almost $7000 for business sales. I was asking for a supervisor to help me to push it and help us to take care the issue, but the customer service won’t let me talk to the supervisor and kept saying the supervisor not available.
              Read More
              Read 206 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kurt G

              07/24/2024

              We have lived in our house for five years and have experienced at least 12-15 power outages lasting an hour or longer. Duke Energy's service is the worst and highly unreliable. Each time there is a power outage, it disrupts our daily life and causes significant inconvenience. Customer service is unresponsive and unhelpful, offering little to no explanation or support. The infrastructure seems outdated and poorly maintained. It's frustrating to pay high rates for such unreliable service. I wish there were alternatives because I would switch immediately. Duke Energy needs to seriously improve their reliability and customer service.
              Read 4 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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