Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since spring of 2023, I was looking for help to repair a fence from the company who installed it. I found that EME Fence company was the company that had installed the vinyl privacy fence at the home of my late mother. They came and measured twice and told me the fence damage was due to high winds. After some back and forth, they came out again because their initial estimate didn’t include other parts of the fence that were also damaged (even though I had told them). It took some time to get the contract and when I signed and returned a their contract (now at end of June) and I was told they were 6-8 weeks out and would get back with me. They never did. I emailed them again in early August and was sent an email back saying they typically call 24-48 hours before they come out. I thanked Mary Ann (the Operations Manager) and waited and waited. No one called. I have called and emailed. since February of this year hoping someone will pick up the phone, return my calls or my emails but nothing. I am beyond frustrated at the lack of caring and disrespect this company has shown me. I want them to repair the fence that, I believe, was shoddily installed (a whole other can of worms) but was willing to le t them simply repair the damaged fence and be done.Business response
07/11/2024
I spoke with *** regarding the repair to the fence.
He has reordered the materials and we are hoping to be able to do the work in the next 4 - 5 weeks.
If the materials come in sooner, then we will get the work completed then.
I will get in touch with ** ******** as soon as I know when we will be there.
Our apolog*** for the delay in getting this repaired completed.
Please let me know if you have any questions.
Thank you!
Mary Ann R***
Operations Manager
EME Fence Co. Inc
5060 Cincinnati Batavia Pike
Cincinnati Ohio 45244
###-###-####
###-###-#### Fax
emefence.com
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5060 Cincinnati Batavia Pike
Cincinnati, OH 45244-3843
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.