Business ProfileforJaguar Exterior Builders LLC

We received a quote/bid for a deck in our backyard from Jaguar Exterior Builders, LLC's owner Jay R******. The owner gave us a rendering of what the deck would look like and gave us a sample of the composite deck material. The owner requested 1/3 of the total cost ($1963.33) prior to the start of the project, another 1/3 ($2363.33) when the work would be started and the final 1/3 when the work was completed. The work was scheduled to begin on 10/18/22 and completed 10/21/22. The first 2 payments, total of $4326.66, were electronically sent to Jay R******. The 2nd payment increased due to changing the deck size from 16x16 to 16x18. Jay R****** was agreeable to change the deck size prior to installing the composite decking because he had time to make the necessary changes to the original order. The subcontractors began the work and the deck didn't look like the rendering that was provided. The deck was not built to code, the deck covered an egress window, the owner didn't get the required permits before the work began, the deck wasn't level, the deck material that my first payment purchased was too short for the deck that was built. The subcontractors dug random holes in our yard to make a heating fire for themselves, another that was used as an ashtray and others they just said "oops". We stopped the work and requested that Jay R****** secure the required permits, that should have been secured by Jay R****** prior to the work starting, and restructure the deck to code. We asked for this to be completed within 11 business days so the work could resume. Jay R****** agreed but he wanted us to pay for the permits. When it came to the point where we couldn't agree, we requested a full refund. Jay R****** replied that he would work with his attorney and would issue a refund. The 11 business days timeline ended on 11/4/22 and we haven't heard from him despite our efforts and haven't received a refund. The majority of our communication is documented in text.