Business ProfileforKroger Personal Finance, LLC

On June 20, 2024 at 10:33 PM I bought an ****** Gift card from King Soopers (KS) for $ 120.00. When I got home, it had a sticker covering the ****** barcode and my 120.00 went to a Nordstrom gift card. It shows this on the receipt attached. There we no warning signs in the area where I purchased the gift card regarding fraud or that I should purchase the card on from the customer service desk. See photo attached taken the next morning after the purchase. There were approximately 15 cards hanging in this area when I pulled the card from the kiosk. I tried to return that evening before they closed but the store closed in 5 minutes when I realized the problem. Clerk on phone that night said he could fix it if I got back in time. Today, 6-24, King Soopers has said that they will not refund my money in an email. I am on a tight budget and losing $ 120.00 is not trivial for me. When I picked up the card, it did not appear to have been tampered with. KS does not take any responsibility for fraud that occurs in their store. It's their responsibility to ensure that their products are not fraudulent, not mine, yet they do not take any measures to protect their customers. See photo of area on the following morning where there are no hanging signs or indicators that gift cards should only be purchased at the customer service desk. That morning on 6-21, they pulled those 15 cards still hanging there and said they were fake, too. They did this "report" to gift card services to appease me in the moment giving hope that I would receive a refund knowing full well that they would not provide one. I gave them $ 120.00 and they did not uphold their end of the bargain. When they sell a product in exchange for money, it is a contract. While I upheld my end by paying 120.00 for a product, KS did not uphold their side of the bargain. In exchange for my 120.00, I received nothing. Note that I have filed a report with ****** PD, ReportFraud.FTC.com and ** state Attorney General's office.