ComplaintsforLong's Wholesale Furniture Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
March 7, 2023 I put in an order at Longs Furniture. I totally amount was $5592.59 so I gave them $3000. March 16, 2023 I went back to pay the remaining balance of $2592.59. There was 2 night stands that was going to be in back order but I still paid for everything. March 17, 2023 I got my furniture delivered and I had to pay the delivery drivers $150 for delivering everything. The lady sent me a text message saying my 2 night stands should be in 4/3/23 but wait until she calls before I come. End of March( I can not remember the date) She called and said she under charged me $647.86. She asked if I could come in and pay the rest. I said no that is too expensive right now and I just bought a house so she said when I come pickup the night stands can we do a payment and I agreed. April 7, 2023 She called and said that my night stands are ready and do not forget to put some money down. April 8, 2023 I went to get my nightstands and now I can not take my nightstands until the remaining balance of $647.86 is paid off first. That is not what we agreed to on the phoneInitial Complaint
08/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I came in on April 2nd looking for a sleeper sofa. They told me that the one I wanted they’d have to order and it’d be delivered on March 15th. So I purchased it in full. On April 30th...I received a text, yes a text, from Longs telling me there’d be a delay on getting my couch which I think they knew from the beginning I wouldn’t get my couch by the first date and if they told me that I likely wouldn’t have purchased it. They then proceeded to try to sell me different couches instead of the one I wanted and paid for. I told them that I didn’t appreciate being texted and I also wanted what I paid for. I asked them if they didn’t have it by the second date then what, they danced around the question. I told them that I’ll be in to discuss which I never could make it down there to do yet. They WILL NOT answer their phone nor return calls. You’d literally have to go to the store which is something people don’t always have time to do. I don’t live a Cincinnati. I want a refundCustomer response
08/10/2021
Case number ******** I forgot to add to my complaint that I STILL have not received my furniture. I haven’t got a update or anything.Business response
08/24/2021
ID ******** ***** ****. Ms. **** came in on 8/18/21 and received her refundCustomer response
08/24/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8451 Vine Street
Cincinnati, OH 45216-1130
Business hours
Today,10:00 AM - 7:30 PM
MMonday | 10:00 AM - 7:30 PM |
---|---|
TTuesday | 10:00 AM - 7:30 PM |
WWednesday | 10:00 AM - 7:30 PM |
ThThursday | 10:00 AM - 7:30 PM |
FFriday | 10:00 AM - 7:30 PM |
SaSaturday | 11:00 AM - 7:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.