Business ProfileforA-E Door & Window Sales & Service, Inc.

I requested a service call for basic tune up for my 8 yr. old garage door. I also mentioned I might need a new key pad installed since I am having trouble with the code punching in sometimes. Service tech name Steve arrived at 4PM on Jan. 29th 2024. I told him my issue about the key pad. He then recommended it may just need be reprogramed, which he did. He then went to the his truck to get a bill for $190 dollars. Gave me the bill and I went in to get a check. The bill is clearly marked "General Service & Tune Up & ADJ (1) Door-$190 +Parts". I gave him the check and figured he would then Lube and adjust the door or whatever else is required in a tune up. He did nothing. Said "thank you" turned around and left. I did not try to stop him because I did not want any confrontation with the man. This company literally charged me $190 dollars for this man to push 4 digits on a key pad! Jan. 30th, I called AE Door and asked for the service manager. I talked to Aaron. He apologized to me and said the tech should have done several things for a general service tune up and he would send another crew to complete the work. I told him "thanks" but I really would like to just have most of my money back . (I did not trust this company at this point.) I offered to pay $60 since the tech did have to drive to my home and punch in 4 digits. Aaron said the best he could do was lower the charge to $125. I thought about it, thought that number was still too high, but agreed to the $125 amount. He said he would have a check sent to me for $65, but it would take a few weeks. I thanked him and we ended the call on a positive note. I left Aaron a message on April 4th at 9:40 AM that I had not received the $65 check from AE Door. That was over 8 weeks. On the message I left I said "If the company will not allow you to refund me $65 for some reason, I would be okay I he wanted to send a new tech to tune up door." Aaron never called me back or left a message as of this date, April 21st.