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            Business ProfileJerina's Lounge

            Hookah Bar

            Contact Information

            7759 Reading Rd

            Cincinnati, OH 45237

            (513) 832-0463

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            Business Details

            Location of This Business
            7759 Reading Rd, Cincinnati, OH 45237
            BBB File Opened:
            10/17/2022
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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On October 14th at approximately 2am me and my friend went to Jirena lounge paid 20 dollars each to get in. Paid another 40 to 50 for the hookah and went sit in the corner by ourselves with the hookah. While seated a gentlemen stands up and deliberately knocks over breaking our hookah. Staff noticed it and came spoke to the gentlemen. Once they left the guy did it again. We told bar staff and they told us we'll it's 150 to replace a broken hookah. So we told them we didn't break it which they already knew who did. Then they tell me and my friend that we need to leave while they allowed the guy to stay in. The situation seemed to come off as biased because me and my friend were the only two LGBTQ persons in the lounge. We paid so much to get in never to be reimbursed or apologized to but to be told to get out over something we didn't not do. And threatened to be charged for a hookah they seen the gentlemen deliberately broke.

            Customer Reviews

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