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Find a Location

Watson's has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Watson's

      2721 E Sharon Rd Cincinnati, OH 45241-1944

      BBB Accredited Business
    • Watson's

      700 Eastgate South Dr Ste 450 Cincinnati, OH 45245-1598

      BBB Accredited Business
    • Watson's

      5085 Glencrossing Way Cincinnati, OH 45238-3362

      BBB Accredited Business
    • Watson's

      1441 Millville Ave Hamilton, OH 45013-4163

      BBB Accredited Business
    • Watson's

      1151 Stone Dr Hamilton, OH 45011-2778

      BBB Accredited Business

    Business ProfileforWatson's

    Hot Tub Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    51 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1987

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Watson's in Cincinnati, OH offers home & leisure products, including spas and pools.

    Business Details

    This is a multi-location business.

    Find a Location

    Watson's has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Watson's

        2721 E Sharon Rd Cincinnati, OH 45241-1944

        BBB Accredited Business
      • Watson's

        700 Eastgate South Dr Ste 450 Cincinnati, OH 45245-1598

        BBB Accredited Business
      • Watson's

        5085 Glencrossing Way Cincinnati, OH 45238-3362

        BBB Accredited Business
      • Watson's

        1441 Millville Ave Hamilton, OH 45013-4163

        BBB Accredited Business
      • Watson's

        1151 Stone Dr Hamilton, OH 45011-2778

        BBB Accredited Business
      Location of This Business
      2721 E Sharon Rd, Cincinnati, OH 45241-1944
      BBB File Opened:
      11/2/1967
      Years in Business:
      58
      Business Started:
      11/1/1965
      Business Incorporated:
      9/20/2006
      Accredited Since:
      5/1/1987
      Type of Entity:
      Corporation
      Alternate Business Name
      • Allstates Home Leisure
      • American Retail Corporation
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 8:00 PM
      F:
      10:00 AM - 8:00 PM
      Sa:
      10:00 AM - 6:00 PM
      Su:
      12:00 PM - 6:00 PM
      Business Management
      • Mr. Erik Mueller, /CEO
      • Mr. Chris Strong, President
      • Ms. Wendy Kemp, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Erik Mueller, /CEO

      Customer Contact

      • Ms. Wendy Kemp, Director of Customer Relations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      51 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Two year old upgraded, leather recliner is leaning to one side. When I sit in the recliner, I slide to the lower right corner. When you recline the chair, you can see that it tilts to the right. Watson's sent a repairman on 4/30/2024 and he couldn't find anything mechanically wrong with the chair but said there's a definite lean and he would talk to his supervisor and someone would call me. I haven't heard a word but they charged my credit card $158 for a service call of which I wasn't told about and would like a refund. I have called the service center and left messages, text, emailed and no one has responded. I called the store where I purchased the furniture and they told me they would email the service center and someone would contact me. No one has contacted me. This is extremely frustrating and unacceptable. At this point, I want the recliner replaced.
      Read More

      Customer Reviews

      57 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary F

      5 stars

      07/19/2024

      Watson's carries high-quality products, and their sales people are very friendly and helpful, and never pushy. We have always had a great experience there, and this time was no exception.

      Local BBB

      BBB Cincinnati

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