Customer ReviewsforWatson's

First, it took weeks to reach the service department. When I finally did, I was told they had many customers saying that and we all had the wrong number. That is difficult to believe, I had emailed and left a voice message. Upon reaching them, the appointment was scheduled weeks out. My hot tub, over $10,000.00 dollars, was leaking, requiring filling every 23 days. My husband had an injury and uses it several times daily. They came out on October 24th, need a new manifold. The protection light was on, which was fixed, but came on again in 2 days a. I have only great things to say about the gentleman who came out, he was wonderful. After hearing nothing, getting cold now and insulation was removed, I called. Part had not yet been ordered, they said they would order it and may be as long as 2 weeks. Heading nothing. On November 24th, called again, unable to reach them or leave message after 3 minutes, nothing but recording, never connected to department. Meanwhile, the hot tub is being filled every couple days, freezing weather so had to buy a hose that was freeze proof, connect and disconnect hose, tub is not protected since insulation was removed, unable to use tub. Thank you.

********, we are sorry to hear that you have had anything less than a 5-star experience while working with Watson's. We aim to provide every customer with the highest quality experience possible both before and after purchase. We would like to learn more about this situation and help resolve the situation. At your convenience please reach out to me directly -********************* Erik M****** *** (Marketing Admin)