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Find a Location

Fieldstone at Glenwood Crossing has 1 locations, listed below.

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    Business ProfileforFieldstone at Glenwood Crossing

    Industrial Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    10637 Springfield Pike, Cincinnati, OH 45215-1157
    BBB File Opened:
    1/17/2008
    Additional Contact Information

    Fax Numbers

    • (513) 771-9625
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/27/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Apartment complex did not follow their policy regarding vacating the premises. I completed their form and returned it to the front office promptly with a 9/17/21 move out date. The front office disregarded the form and rented out the apartment and informed we had to leave on 9/15 and then charged for another day because I wasn't prepared to completely vacate by then. They also charged us to recapped the entire apartment when there was water damage due to a failed sprinkler repair and having to move furniture. Seeking billing adjustment for 75% of charges and removal of interest fees due to not receiving an invoice and being put into collections.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela V

    1 star

    01/22/2024

    This has been the worst apartment management company I have ever had to contend with. I have had numerous issues that range from management staff outright lying about the apartment status, and changed the day and time I could move in, to a neighbor having two unleashed dogs that attacked me and my puppy as we were walking on the sidewalk, to neighbors who throw trash over their balconies and hide trash bags underneath of the stairwell instead of throwing it into the one trash compactor they have, to my apartment flooding in the bathroom flowing into the kitchen. When maintenance finally arrived, I was told to continue to put down more of my own towels & blankets to catch the water because it would continue to seep through the adjacent neighbor's wall because she "forgot" to turn off the shower. The maintenance man was in such a hurry to get out of my apartment & not help me, he forgot his glasses on my bathroom counter. So, I had to have a friend come over with a wet vac and a fan to get the water up and dry up the floors. All of this and I haven't even been a resident for 4 months yet. They are really inconsiderate personnel that only care about your money! I was flat out told by management that there wasn't anything they could do to assist me while I had to waste money on buying new towels, blankets, and wasting electric running a fan overnight.

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