Business ProfileforLifeSafer

It’s August 6 2024 I had got this device installed just little over a month ago now. First off i was sent to two shops for installation that don’t do the interlocks anymore. Second my first service ( Having it for only a month ) I was double charged for the same thing by the shop ( Almost $400 bucks ) Shop couldn’t give me an answer why and just told me to call the company which I found out it’s a 1-2 hour wait just to speak to someone and they ALL sound like they hate there jobs customer service is so bad I couldn’t believe this person worked for them. But they couldn’t give me an answer why I was double charged offered my refund which I never got. After my first service the shop screwed something up because as soon as I drove off I had a “Lock out date” reading for violation. They shop tried blaming me and cleared and didn’t charge me. Now fast forward a week after all that my battery died in a ******* parking lot and I had triple A come out and change it and then my device read another “violation lock out date” took it back charged me $130 bucks to clear it and when requested a refund because it’s not my fault or in my control my battery died on me? They denied my refund and when asked where does it state I’m obligated to pay you guys to change my battery ? They told me they will submit a request for that info I’m just thinking should your employees know this info? Crazy I would recommended this company I shopped around and a lot of there competitors have the same thought of this company.