Business ProfileforAnderson Jewelers

Manager started off so kind when I brought in a piece I needing buffed. I then took my wedding set to be sized and have a common shank put on (due to it having 3 rings soldered together).I should have had them write on the ticket exactly what was being done to the ring (my mistake), I waited 3 weeks, when it was done - it was too small and didn't have a common shank. The owner and the lady who I picked it up from were very agitated with my concerns. He begrudgingly said he would resize it but that we'd not agree upon a common shank and he wouldn't do that because the price did not reflect that (obviously we had a miscommunication). Having no choice (as I did not record our original conversation) I said please resize it. Several days later I went to pick it up and Sandi helped me (she was very kind and helpful)- it did fit, but was thin with pitting in the gold. I left it again, and manager called several days later - very rude and aggravated and not wanting to fix the issue - but said he would try to thicken it and would give an est. for a common shank. Waited 3+ weeks and I called to check on my ring - manager calls me back to let me know that the rings had fallen apart and he was going to have to add gold to fix them- he was, again, very aggravated,rude and not pleasant to talk to . I came in a couple days later to pick it up. He was rude, dismissive and obviously not willing to help any further - the ring is again too small - as I said when I picked it up, the rings don't fit together well, as they had when I left it originally, work was not done well at all. It was a very disheartening experience. I spent $135 to have rings that I can't wear, that don't even look good, had to be made to feel bad about expecting good customer service, never an apology, and got to spend time and gas on several trips there. (but, hey - as the manager said, the shanks are a little bit thicker than they were after being cut apart and sized 2 times :( )