ComplaintsforCincy Scapes

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Owner has a contract structure that he is failing to complete. He billed me for what he claime is 75% of the agreed upon services, since I am moving and will no longer need service after September 30th. He has failed to deliver weekly mowing and bed maintenance services as agreed upon, going 10 days between services at least three times with no discount previously offered, and he has not provided.service since 8/4 despite me paying the balance of the contract. I have emailed him twice with no response. I would like him to complete the contract through 9/30 with weekly mowing and reimburse me for the 21 days that he has not provided service.

  Business response

  09/04/2024

  Dear BBB and Ms. *******,
  
  Thank you for the opportunity to address your concerns. We value your feedback and are committed to resolving this matter. We sincerely apologize for any inconvenience and want to clarify the situation thoroughly.
  
  Service Contract and Payment Terms:
  
  At Cincy Scapes, most of our services are provided between April and November, with the total cost for the se**** divided into 12 equal monthly installments. In the event of early termination, clients are responsible for paying the balance owed for services rendered up to the cancellation date. 
  
  For Ms. *******, upon receiving her notice of cancellation effective September 30th, we adjusted the contract to cover six months of service, reflecting 75% of the total annual cost. This balance was then calculated based on the services provided.
  
  Service Scheduling and Clarifications:
  
  At Cincy Scapes, our schedule operates from Monday through Sunday, meaning properties may sometimes be serviced on different days within that week. For example, a lawn may be mowed on a Monday one week and on a Saturday the following week, which results in more than 7 days between services but still falls within our weekly schedule.
  
  For Ms. *******'s property, according to our records, the lawn was mowed on August 15th, and photos were taken to document the service. When we returned on August 21st, I personally determined that the lawn had not grown enough to warrant another mowing at that time, so no further action was taken. We aim to provide services based on the actual condition and needs of the lawn, and in this case, additional mowing was not necessary.
  
  Commitment to Service:
  
  As a new business in our first year, we understand the challenges and acknowledge our imperfections. We are committed to learning and improving daily. We apologize for any service inconsistencies and are dedicated to fulfilling the remainder of your contract through September 30th, 2024, including all agreed-upon services.
  
  We appreciate your feedback as it helps us enhance our services. If there are further concerns or if a different resolution is preferred, please let us know.
  
  Thank you for your understanding and patience.
  
  Sincerely,  
  J**** B***  
  Owner, Cincy Scapes LLC

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