ComplaintsforBest Mobile Locksmith
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Complaint Details
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Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Dec.6 2023 purchased a key fob from Best Mobile Locksmith . It stopped working totally in January 22 . The tech came out to fix the issue. However issue was not resolved. I stood right next to my car and fob would not work So I gave fob back to Will the tech and asked for a refund . I have yet to receive my refund. When I call they give me the run around. Not sure what's going on. My receipt is my bank statement . I just want this issue resolved in a civil manner. Maybe you can help. I will go to the bank and ask them what I should do. I went on their website and complained about this issue. So far no response. I just called and they cut me off. I filled a report with Report Fraud .ftc.gov Report number *********. Hope you all can help me and steer me in the right direction ThanksCustomer response
02/17/2024
The only receipt I have is from my bank statement showing the withdraw of 383.02. Other than my phone records showing my calls to Best Mobile and a couple of texts with the tech. Am not sure how to submitt those.Business response
04/17/2024
Business contacted BBB & indicated: that he would have tried to refund the consumer but he found out the consumer has already disputed the charges with his credit card company so their policy is they have to wait to see out it turns out and can take 3-6months he said that the consumer charges were only 150.00 but the consumer complaint is for 383.05 he said that the consumer would have the statement and his bank will not reflect that amount.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.