ComplaintsforEkoMovers

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  EkoMovers scheduled a moving date with me on 9/27. They asked for my credit card information and charge a $100 deposit. They then called back and cancelled the appointment. I have been trying to get a refund for two months. Each time I call the guy says "I will check" and then hangs up. Please help me get my refund.

  Business response

  11/18/2023

  Apologies for the delay in your deposit refund. Your refund has been processed. Thank you for your patience.

  Customer response

  11/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  EkoMovers dba as GreenMovers for the ******* ********** moved me from my home in ******, ** January 2022 to a storage unit while our new home was being remodeled. The Company was negligent in handling my items in the following ways: 1) The Company packed all three of our TVs in which we had an agreed upon price in our estimate. The agreement stated the movers would pack and protect our TVs in moving blankets and boxes. The movers did not do this and instead placed a blanket on it. When questioned why they were not packing the TVs as agreed upon in boxes for better protection, I was told "don't worry about it, they'll be fine." This was not the case for 1 of the 3 TVs. Our new 85 inch TV is now broken. 2) The Company packed our master bedroom headboard and railings to our bed. The headboard was not wrapped and protected with moving blankets and now there are tears on it and one of the railing was broken down the middle. 3) Additionally, one of the movers flipped my office desk on the heavy side and broke the leg off, they broke two dressers and scratched up the top and bottom of my shelving units because they did not wrap it in moving blankets. When the movers moved me from the storage unit to my new home in March 2022, the Forman stated to me "he was very sorry for how badly my stuff was packed as he saw this when moving my items from the storage unit into the moving truck." The Foreman called the owner, Chris, while onsite and we spoke about how badly my items were handled and the damage. He assured me I would be taken care of. However this has not been the case. The Company has been flat out ignoring my emails. Chris, has been giving me a runaround. After numerous emails of follow-ups the Company finally emails me back Friday May 8th with a statement they are only liable for $462.00 of this damage. I find this an unacceptable amount as the items were damaged due to their employees. I have not heard about my claim and refund since the last email on the 8th.

  Business response

  05/12/2022

  Hello, 

  ***** ****** is a different company and has nothing to do with Cincinnati EkoMovers. The owner of ***** ****** is a former franchisee of EkoMovers.

  Sorry for your bad experience. We recommend contacting the BBB in *******.

  Best Wishes

   

  Randy

  EkoMovers Cincinnati

  Customer response

  05/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  03/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a continuation of my prior complaint about Ekomovers. This business is shady. They disappeared with no response to my phone calls and no apology until I filed a BBB complaint: I realize that we agreed to delay our move one day, but I still cannot believe that you cancelled on the morning of the move, even though I called the night before to ensure that everything was definitely set for the following morning. I said "Are you absolutely sure that there will not a problem? Because I need to know now if I should get something else in place." I was assured unequivocally that everything was ready. We are still reeling from the catastrophe of that day less than 3 months ago. I will quote again your text on the morning of our move: "I'm about to board a plane soon so I just wanted to keep you updated as I still don't have a driver for you as of right now with guys out for the holidays." Boarding a plane? Really?? Move cancelled after being promised 12 hours prior that it would not be cancelled? That unbelievable text was the last we heard from Ekomovers. No call, no response, NOTHING other than what you see here on the BBB website. BEWARE OF EKOMOVERS, who literally noshowed, skipping town on the morning of our move. Unbelievable.

  Business response

  03/13/2022

  Hello,

   

  We appreciate the opportunity to do your move. Unfortunately, there are many factors in getting a move accomplished. We cannot guarantee anything. Due to weather, sickness, guys having to quarantine from Covid, truck problems, etc, there are less than .003 percent of moves that get booked that have to be rescheduled or cancelled. 2,700 moves last year and less than 10 had to be rescheduled or cancelled. I know these numbers don't help your situation when you are one who has to be rescheduled and/or cancelled. Your deposit was completely refunded. We do apologize again for this situation. Not sure what else you would like us to do. We wish you the best of luck in your new place.

  Sincerely

• Initial Complaint

  12/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we used eko movers for our move on 7/29/2021 and every single piece of furniture was damaged. - we reached out immediately and they told us to file a claim, which we did and sent all the information to movingclaims.net - this company assured us they would use blankets for moving to protect our goods, but clearly didnt, as you can see from the pictures. (unfortunately i was out of town when they did the move, and my wife stayed as far away from them as possible, as they were not the kind of men you would like a wife to be around!) - every piece of furniture was in "like new" condition when it left our house, and arrived 3 miles away with every surface damaged! - there was significant negligence on the part of the company and this has not been resolved.

  Business response

  01/01/2022

  Hi ******,
  

  We apologize and regret that there were issues with your move. We use a third party professional claims company to ensure that we put you in the hands of a company that does nothing but handle claims for hundreds of moving companies. They have our insurance on file and stay updated with the legal side of what a mover has in liability when something gets damaged. All movers work under the supervision of the customer. Unfortunately, in your case, you state that you were not there and your wife stayed away because the professional movers were “not the kind of men you would want your wife to be around.” Our men go through a process of reference checks, criminal background checks, and training. It appears the claims company determined that nearly all of the issues reported to them was pre-existing and normal wear and tear from being moved. We would like to do whatever we can within reason to make you happy. You request a refund. Exactly what are you requesting? 

  Customer response

  01/01/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The claims company says the damage was pre-existing, which is incorrect.
  
  There was clear negligence on the part of the movers. Its obvious no blankets were used.
  
  A full refund of the move wouldnt even cover what the repairs are going to cost, and some of them actually cant be repaired due to the nature of the damage.
  
  Regards,
  
  
  ****** ******
  
  

  Business response

  01/07/2022

  Hi ******,
  
  We apologize and regret that there were issues with your move. We use a third party professional claims company to ensure that we put you in the hands of a company that does nothing but handle claims for hundreds of moving companies. They have our insurance on file and stay updated with the legal side of what a mover has in liability when something gets damaged. All movers work under the supervision of the customer. Unfortunately, in your case, you state that you were not there and your wife stayed away because the professional movers were “not the kind of men you would want your wife to be around.” Our men go through a process of reference checks, criminal background checks, and training. It appears the claims company determined that nearly all of the issues reported to them was pre-existing and normal wear and tear from being moved. We would like to do whatever we can within reason to make you happy. You request a refund. Exactly what are you requesting? Our liability is .60 per pound for items that did not have prior damages. A full refund is out of the question. I have attached a claim form so that we can see exactly what you are requesting in your claim.

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The movers damage property and stole from us and damage furniture. They refused to complete move and lots of side conversations on our time. They didn't move everything out of house and they did 2 incomplete loads. Truck was not packed item was thrown in truck. Furniture they broke down was not put back together. This move started at 1015am on 9/6 they never completed move. We had to pay additional from the huge amount we paid them..requesting a refund and to file claim for broken things. We had to in our 2 cars 4 times go back and finish. This is fraud ??. I need this resolved. Thanks

  Business response

  11/17/2021

  Hi *****,

   

  Thank you for choosing EkoMovers. We apologize for this situation. This BBB is the Cincinnati location only. I have forwarded this complaint to the guys in *******. Their contact info is: Joe ###-###-#### or Jamey ###-###-####. ***************** ** ******************* 

  Sincerely

   

  Randy

  EkoMovers Cincinnati

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩