ComplaintsforKings Chrysler Jeep Dodge Ram

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment to have a vehicle serviced. I towed the vehicle to Kings Dodge. My employee went in to ask where they would like the car parked. Caitlin told Jennifer they would not honor the appointment. Jennifer asked why, and without even leaving the comfort of the office, they told her the car was high performance. Then proceeded to argue with her, stating they worked on it prior and are rejecting the car. Jennifer told them several times that the car was all factory and was still redused service. She went outside and told my Foreman that they would have to leave with the car. My Foreman went inside to get some clarity as to why. And even stated to Caitlin that if she could find an aftermarket part on the car, that he'd kiss her ass. At which point her head exploded apparently, and she told my Foreman to leave. The Foreman explained to another dodge worker that the car was in fact all factory, and my guy had no idea what they were talking about. Another dodge worker told him to park the car out back and that they'd take a look at it. My complaint is: 1. Why make an appointment if it's not going to be honored. 2. Why does this woman feel she has the power to cost people time and money by refusing a car for absolutely no good reason. 3. My crew was not given the opportunity to speak to management and was told to leave when asked. 4. The crew was also told to move the tow truck apparently before even given a proper place to drop the load. 5. When the appointment was made no proper off loading procedure was conveyed. 6. Workers aren't cognizant of proper customer relations and proper drop off procedures. 7. Caitlin being argumentative with Jennifer deserves reprimandation. I'm not sure why a dodge worker would ever call one of my employees a liar and become stand-offish. It's literally just a head gasket on a 5.7. It didn't have to be all this. It's ridiculous. I've spent too much money with dodge for them to treat our crew like this.

  Business response

  03/28/2024

  Our Service Manager has been in contact with this customer and he is scheduled for service this week.  Thanks for bringing this to our attention.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see attached.

  Business response

  11/14/2023

  We are issuing a refund for the charge for the check enginee light diagnostics.

   

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was planning on purchasing a car for my son for college Had 4 I liked picked the one that came with warranty 6 months 6k miles 1/7/2023 purchase 2014 Ford Focus 98,658 miles for $8770.25 Noticed an issue with first gear Brought to Kings CJD attention and asked for warranty inform. They said to bring it in and they would check it. Salesman *** ******* stated he noticed an issue. Their tech noticed an issue and they said they would send it to a Ford Tech Salesman stated they said it is t bad enough to fix. My son had drove it and we both agreed it was a safety issue. Studders when trying to pull out or get on highway. Doesnt engage right away I took it to a reputable transmission company they diagnosed actuators and clutch assembly $3800. I took it to an actual Ford dealer. They said same thing, $3200 plus a wiring harness that was corroding and a purge valve needed to be replaced. I told salesman all of this along with motor vibrating issues. Needed a motor mount which I replaced since I didnt think they would and the moonroof leaked. I was told by the salesman he would forward everything to the sales manager. The car is still within their warranty I told the salesman if I had to pay to fix it, I would file legal proceedings. He said ‘This is the last time you will talk to me’ and hung up. There is a recall on door latch. Rear hatch does not secure. I feel that since I had to oay for diagnostics I should be reimbursed. $265.61. Ford dealer $199. Cincy Trans $66.61

  Business response

  03/06/2023

  The repairs are being completed under *** ******** warranty

  Customer response

  03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  *** *******
  

• Initial Complaint

  02/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had the most horrible customer service experience with Kings Chrysler Dodge Jeep Ram. January 1, 2022 went to Dodge website to build a ******* and then told us there was one in our area that was been built to spec and being sent to a dealer about 50 minutes north so we contacted that dealer which happened to be King‘s Chrysler Dodge Jeep Ram they told us that the vehicle was in transit from the manufacture and that if we were interested in it we had to put a $500 hold so that the vehicle would not be sold to anyone else. I then asked that if we could get the $500 back upon putting the 500 hold down instead of rolling it into the deal at time of delivery and I was told of course we would have that option. We had some issues with vehicle getting delivered and communication breakdown of being told that it had sold to somebody else when in fact it was still being held for us. Finally get a call to take delivery on January 26, 2022 and for us to come pick up the vehicle we get there expecting to do the finance paperwork right away and we were told that that’s not how that works they make an appointment to do virtual signings. We then we’re scheduled for the next day to do our signing virtually I immediately asked during signing about the $500 hold being returned to me and he said oh we roll that into the deal and I said that’s not how that was supposed to go and that the sales person Paul and the sales manager Greg knew that we wanted the $500 refunded to us instead of being rolled into the deal. Vic who was our finance guy told us during the phone call of the virtual signing that he was very sorry for the mixup and that he would get with the GM and get our $500 refunded to us as a courtesy and good faith. This did not happen however my wife got a call on February 10 stating that we would not be receiving A check for $500. I am not happy how the shysters do business they do not honor their word they have bad business practices. I called the GM spoke with him nothin

  Business response

  02/16/2022

  The deposit that was received on this order was applied to the purchase price.  No refund is due.

  Customer response

  02/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  *** *****

  they deceived us about rolling the $500 into the deal. When I questioned them about it via phone Vick in the finance department said that he would get with the general manager and have a refund issued. All I have is their word to go by but they should stand by it the sales person to finance managers and sales Manager all knew we wanted the deposit refunded. We were told we were going to be getting a $500 check as a courtesy for their mixup and I want them to stand by their word

• Initial Complaint

  02/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My husband and I purchased a ******** ******** from this business on 8/23/2021 from Rebecca J****** (all in my husband's name (****** ******). We were told that the van that we test drove was the only hybrid on the lot and that it would take months for another to come in due to the chip crisis. We did not haggle on price because we were aware that the current car market was not allowing for much wiggle room. We agreed to pay the sticker price of $57,918.21. My husband paid a $10,000 down and the vehicle was turned over to us. One week later (8/30/2021), I was contacted by Rebecca that they sold us the wrong vehicle. (I thought it was very unprofessional that she called me as my name is not on the legal paperwork. She had my phone number so that we could connect about getting the van into our possession.) At this time, we were informed that there was another vehicle on the lot that was nearly identical, with the exception of the entertainment package that was in the vehicle currently in our possession. We could either trade them vehicles or pay them an additional $2,689.61 and sign a new contract. While we felt like we were being ripped off, my husband and I decided to pay the additional money and keep the vehicle that we had already put nearly 600 miles on. We signed the new contract and paid the additional money. On 1/1/2022, my husband received an email that the dealership had lost our contract and that we needed to sign another copy. In addition to the additional and unnecessary paperwork, they flipped his name on all of the new documents. (His name should read ****** ****** and all of the new paperwork says ****** ******). While I realize this could be an easy mistake to make, it feels sloppy, lazy, and unprofessional of the dealership.

  Business response

  02/10/2022

  It is always our goal to make every purchase experience a pleasureable one.  I applogoze that we did not deliver on this promise in this instance.  Thank you for bringing it to my attention.

  Customer response

  02/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******

   

  The emailed new contract (with the flipped name was returned). No other contract has been sent. We feel that this problem is not resolved. 

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