Complaints

This profile includes complaints for McCluskey Chevrolet Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McCluskey Chevrolet Inc.

  9673 Kings Auto Mall Rd Cincinnati, OH 45249-8241

  
• 

  McCluskey Chevrolet Inc.

  8525 Reading Rd Cincinnati, OH 45215-5530

  
• 

  McCluskey Chevrolet Inc.

  435 E Galbraith Rd Cincinnati, OH 45215-5453

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car on 2/28/2025, I found out my loan has not been funded yet because the dealership put the incorrect amount on my paperwork and doesn't match my approved trustees payment. The bank has reached out to the dealership with no response. I have tried to reach out to the dealership with no response. I am left in a situation, I am not sure how to fix.

  Business Response

  Date: 04/04/2025

  4/4/2025

  I am told today that the salesperson and the finance manager involved have discussed the matter and everything is corrected.

  I would like to apologize for and inconvenience and or hassles this has caused you.

  Thank you for buying a vehicle from McCluskey Chevrolet

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an **** ** that was delivered to me (actually driven not put on a trailer) from **** all the way to my home in *****. The driver quickly showed me where to sign and said I would be getting a copy of the paperwork in the mail. That was 11 months ago. I finally got them and noticed I was charged $3,000 for a warranty that I didn’t ask for or agree to purchasing. The biggest selling point the whole time was a “free lifetime warranty” and that is honestly a big part of why I bought from them. So why would I want to buy one for $3,000?! I wouldn’t. I specifically asked the sales people if the warranty would still work since I lived so far and was told that I could use it at any **** dealership near me. Well, I had a speed sensor issue in one of the tires that threw a bunch of lights on my dash on and the **** dealership had never heard of the “NextGen” warranty. I actually love my car and haven’t had any real problems out of it. It was sold to me as never wrecked which I’m quite sure isn’t true due to the bondo and paint drips I’ve found but I’m ok with that. I really just want that $3000 back that they snuck in on me unfairly and deceptively. I’ve called but of course the salesman who I worked with is no longer there. I am aware that including unauthorized add on’s actually voids the whole sale so I guess I could advise my attorneys to peruse the $19,000 (that was suppose to be $16,000) but I’m hoping the company does the right thing first. The car note is already paid off so a refund for the warranty seems fair

  Business Response

  Date: 04/10/2025

  Thursday 4/10/2025

  I have attached the sign papers.

  Here is the response from the manager that did the deal at the time of delivery.

  We call each customer on an out of town delivery and go over all the numbers and everything on the contracts and forms. We would not deliver a car all the way to ***** without the customer understanding all the documents and all the numbers.  We delivered the car, we never promised we would be bringing it on a trailer. We print and ask the customer to sign each document and as a last resort we have a final acceptance document which states everything the customer has purchased and also shows what was declined. We have attached copies of documents as proof of knowing what was purchased and signed for.
  
  If the customer does not want the extended warranty any longer we can cancel it for her and she will get the remaining unused portion as a refund.

  Would you like to cancel the warranty and get back the balance?

• Initial Complaint

  Date:03/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a **** ******** ******** ****** when deciding to purchase said vehicle a few small dents were noticeable and the sales person Gabby assured us they were going to be fixed because they had makes them with small x’s we agreed to purchase knowing these were to be fixed after all paperwork was done and we went to get the vehicle we asked when the dents were to be fixed told they were not going to fix them because apparently it would increase value also were told even though it is a ******** because we bought from McCluskey they would be able to do all maintenance called 2 times now and were told to take to ******** dealer it’s only been about a month since purchase. Had we known all this we would had purchased a new ***** **** which is what we went in for in the first place love the car unhappy with dents and service

  Business Response

  Date: 04/10/2025

  I just spoke to the customer on the phone.

  We have a scheduled appointment to come in at 11am on Friday the 18th. The vehicle will not be fixed at this time but it allows me to see 3 dings that are mentioned in the complaint. Along with a key sense. Which was not mentioned in the complaint. I was told the ******** dealer would charge $90.00 to help her. I will see what all needs to be done in order to complete these two issues and then we will set up time to get it repaired.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The process started great. However, upon buying the vehicle the finance manager told me I had a percent higher interest rate then the sales person but everything was going so well, I was not going to kill the deal. Then, he said my new vehicle would arrive with 200-300 miles. Still. It ideal but not a deal breaker. So I’m waiting for my vehicle to arrive and a man drives it to my house. I live in ******* and the dealership is in Ohio. I was under the impression my brand new vehicle would be shipped not driven a thousand miles. I called immediately because I wasn’t sure I wanted it but the man disappeared when I went into call my sales person. I was upset with the mileage, lack of communication, and at this point the percent on my loan. I said what can be done before I drive this truck. I still had my other car so I easily could have it sent back.she agreed to reduce interest rate, send money for a tank of gas, and oil change and detail. Well after major issues with that, the manager of mccluskey- Todd Patrick called me and tells me he can’t reduce the rate and but he is sending me a check for the interest rate change. The check was agreed at 1,000$ I’ve called and text, always an excuse. It’s been a month and nothing. The general Manager told me I had his word and to deal with him going forward to only get ignored and his voicemail. When he told me I was getting the money, I budgeted for that in the month’s bills. Now, I’m in a bind. I feel communication and follow through failed me here and I was fraudulently told multiple scenarios that now aren’t coming true. I feel I’m dodged. I’m not going to give up. They made a mistake with not telling me my brand new truck would show up with 1,000 miles on it, and time to stand by your word and send me the check. As of 3/11/25 I was told by my sales girl that a check will be in the mail no later 3/14/25. my sales person said she emailed the department and then I never heard anything again. Never received a check.

  Business Response

  Date: 04/04/2025

  4/4/2025

  I was told that the customer received the check on 3/20/2025.

  Obviously it took longer than expected and we apologize for the inconvenience and any hassles it caused.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this happened on 8 February when I tried to turn on my vehicle and it didn’t turn on because of the dead battery and then it wouldnot shift to park OK and my transmission went down. I contacted the dealership where I used to service my vehicle and they said bring the vehicle to our workshop. I took the vehicle on 10th of February after all the running around and following up they did not even bother to contact me. I wascontacting them and then finally I contacted the GM head office corporate and following up with them as well finally on 4 March they contacted me and said that OK not even contacted me. They just followed up and said that OK what’s happening and I saidOK. You can go ahead with the work and they are around. They are going to charge me around 700 bucks for something which is supposed to be coveredunder warranty as per the powertrain warranty provided by Mcklusskey, but then of course they are highlighting a few things which says that all this part is not That means it’s a false advertisement what they are doing because the fine print does not say anything of that electrical part or this part is not covered. My only point is that I need my compensation from the date the car was with thembecause as when the GM Motors contacted them, they said it’s a service deal so I do not understand that. Why should I be suffered and I be paying for something which they had the vehicle in their possession for almost a month now

  Business Response

  Date: 03/07/2025

  We have tried to help this customer and offered assistance. It a car that he bought in June of 2022. Almost three years ago. 

  Customer has had his car here. We have had several mangers speak with him. T** S*** the service manager has offered a $150.00 discount. The car is still here. It has been ready for pick up for at least two weeks. Customer refuses to pick up the vehicle.

   

  Business Response

  Date: 04/04/2025

  We will not be refunding any of the money paid.

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  The response is unacceptable, they also spoiled the battery of the vehicle ehoch we had to buy a new one. There should be a way where the manager and the team should be put under the loght and let everyone know the wrong they do to their customers.
  

  Dear BBB i need a resolution at the earliest.

  
  
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/1/2025 Car application completed and approved 3/2/2025 Car was delivered to my home, driven down by a driver from **********. Ohio explained to driver there was damage when I was doing my walk-through of thevehicle checking the vehicle out. Also explained about the vibration was not given any resolution at the time. just about to run around a lot of back-and-forth felt like I could not talk to anyone concrete upon signing documentation notice my name was incorrect on piece of documentation that they provided despite providing a valid ********* drivers license with my name spelled correctly was told that they would send copies ofthe complete documents back down with my correct spelling, but they did not do so. Noticed key missing still have yet to find out about the key. 3/3/2025 I advised again about the damage sent pictures was told they would speak to another person regarding the damage. I was told by a person named**** when he filled up for gas, he did not notice any damage I specified when pictures were sent. No damage was disclosed because it was when you purchase a used vehicle. You are supposed to disclose information. ******* does it and so does ***** **** and others. I also disclose about the other issues. I was told they would get back with me. 3/4 was advised today the damage would not be fixed by the dealer no details on the key. I arrived home to paperwork in a ***** envelope with my name,still incorrect, which was the same paperwork. The man arrived with here I have not filled it out, and I am not going to fill it out regarding the vibration he wanted me to send him information about an appointment. I had already made because I felt uneasy about this car after finding so many things wrong. My safety is my number one priority and as a future nursing student and potentially going to be taking night classes in clinicals my safety it comes. first, so I’ll need reliability in a vehicle my desired outcome. I want to undo this deal come get vehicle

  Business Response

  Date: 03/10/2025

  *** ******* just purchased this vehicle from us on March first. Today is March 10. The last contact we had with *** ******* was March 3rd with the finance manager who put all the paperwork together and was discussing it with her. The car was delivered to ********* from Cincinnati on March 3rd.

  I don't think it is fair yet that we haven't had a chance to even work with her about any of the complaints she is currently asking about at this time. I would hope we could have time for her to discuss with the salesperson and manager to see if there is anything that can be done. 

   

  Business Response

  Date: 03/10/2025

  Ms. ******* just purchased this vehicle from us on March first. Today is March 10. The last contact we had with Ms. ******* was March 3rd with the finance manager who put all the paperwork together and was discussing it with her. The car was delivered to ********* from ********** on March 3rd.

  I don't think it is fair yet that we haven't had a chance to even work with her about any of the complaints she is currently asking about at this time. I would hope we could have time for her to discuss with the salesperson and manager to see if there is anything that can be done. 

   

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I was told by sales person Nick front end of car grill and camera would not be replaced. Key received but paperwork still incorrect and not addressed . I’m still going to have to come out of pocket for diagnostic testing to see what the shaking is coming from on the car on Saturday as the person Dawn whomever was to call me to set up payment for this mishap hasn’t reached out yet. Fair shouldn’t be used because what’s not fair is not disclosing info on the car completely before selling it and today I find more issues where each time you plug a usb cord in there’s like a shortage making your apple car play malfunction. All of this not discussed or told . I get it’s a used vehicle but it helps knowing what you are getting yourself into before finding out the hard way and then it just being like a oh well you did buy a used situation . So that’s the NOT FAIR part 

  
  
  Regards,
  
  ******* *******
  

  Business Response

  Date: 03/27/2025

  I was told today we picked up the vehicle and the deal has been canceled.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and Could I have this writing in an effort to avoid conflict in the future for my records with proof. I can't at this point just take word I must have this in black and white. Thanks 

  
  

  
  
  Regards,
  
  ******* *******
  

  Business Response

  Date: 04/04/2025

  Just to clarify you want a letter of some sort to say what I have in the BBB response.

  Please let me know so I can get that arranged.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  

  If I could just get a letter from the BUSINESSS stating "on the **** ****** ***** with VIN #  the deal that was in progress on 3/1/2025 has been undone and therefore *** ******* ******* is not financially responsible for this vehicle. This is all I want to ensure in the future I don't get any thing from this business that comes back to bite me , as I will move on with my life you can move on and we can close this out. This is just for my records to keep something in case this or the financial company ********* ******** Associates they tried to use tries to come after me for a $34k loan for a car I do not have nor agreed to. 
  
  
  Regards,
  
  ******* *******
  

  Business Response

  Date: 04/11/2025

  Friday 4/11/2025

  This is for the **** ****** ***** and the VIN is *****************

      With us having the vehicle back in our possession neither us or ******** ********* ******** will be taking any further action to finalize that loan! Although it is unfortunate, we understand. We would still be interested in helping you find a different vehicle if you so desire. If there is anything we can do for you either now or in the future don’t hesitate to reach out and let us know!

  2020 

  Business Response

  Date: 04/11/2025

  Friday 4/11/2025

  This is for the 2020 TOYOTA CAMRY and the VIN is *****************

      With us having the vehicle back in our possession neither us or ******** ***************** will be taking any further action to finalize that loan! Although it is unfortunate, we understand. We would still be interested in helping you find a different vehicle if you so desire. If there is anything we can do for you either now or in the future don’t hesitate to reach out and let us know!

  2020 

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This nightmare is OVER... I need no further actions 

   

  
  
  Regards,
  
  ******* *******
  

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This nightmare is OVER... I need no further actions 

   

  
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ran at least two unauthorized credit applications using my social security number and personal information. It has damaged my credit score.

  Business Response

  Date: 02/26/2025

   

  We have spoken to ** ****** several times. He had filled out a credit application on line which generated us to reach out and contact him and authorized us to pull his credit. The contact started Jan5, 2025 and the last response we had from ** ****** was February 5, 2025 where he spoke to a manager that it was fraud. We have text messages and recorded messages from when he was contacted. At one point he was talking about flying into Cincinnati to pick up the car and drive it back to ******* because it would make the price go down because of the delivery charge would be removed.

  The only thing can be that someone else is acting as ** ****** on his behalf without his knowledge. Otherwise have followed the proper protocol in obtaining information from ** ******. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I may have spoken to this business, however, at no time did I authorize them to run my credit score. I requested that they send me the authorization with my signature, The woman I spoke to cussed at me and hung up. If I do not receive a copy of my signed authorization for McCluskey to run my credit, I will report this fraudulent event to law enforcement and to all applicable state and federal authorities.

  
  
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had work done at McCluskey Chevrolet's auto body shop, and now my back window is rolling down and won't roll back up, which is a major issue given the freezing weather. I've been calling for months, but no one answers the phone, and I can't get any help. Every time I come in for an appointment, they say they can't find my appointment. When I ask to make an appointment, they tell me I would just have to come in, but when I call, no one answers the phone. When I went to the location, the workers were extremely rude, standing outside smoking cigarettes and laughing. The manager was also outside smoking cigarettes and was equally rude and unhelpful. I spoke with a young lady named Myah, who was angry and extremely hostile, and couldn’t stop laughing in my face. She called over two big guys who stared at me with an aggressive, menacing look while smoking cigarettes, which I recorded. This lack of customer service and basic empathy is unacceptable. I need this issue resolved immediately.

  Business Response

  Date: 02/14/2025

  We would like to apologize for any inconvenience you experienced. Thank you for allowing us to repair your vehicle. We strive to repair it all correct the first time. 

  I will try to tack all your concerns. McCluskey Chevrolet has implemented different ways for our customers to contact us or make appointments. Though phone calls, text messages, and online. Because you have brought it to our attention we are currently checking to see where the disconnect is and how to fix it. We hope to be able to find the issue and have it resolved soon.

  The incidents with our employees is unacceptable. We are also trying to figure that all out. Not having names is tough to figure out. They are not body shop employees. They are with McCluskey. You sent one picture and we are trying to piece it all together so we can figure this out as well. You mentioned a video. Is there a chance we can have the said video to help us rectify the situation.

  I have spoken to the body shop manager and he states that you all have connected and that the part is on order and will be taken care of once that happens.

   

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  Regards,
  
  ******* *****
  

  Customer Answer

  Date: 02/19/2025

  On February 13, 2025, I received a call stating that my part would be in by February 15, 2025. It is now February 19, 2025, and I have yet to receive any update. When I spoke with **********, they informed me that the part I needed for my window is typically on hand and usually arrives within 1 to 2 days. The cold weather is making this delay even more problematic. When I visited the dealership last week, John took apart my door but did not reassemble it. He assured me that he would put it back together once the part arrived. Thankfully, I was able to pop the panels back into place myself, as it has now been over two weeks without any progress. I have consulted with two other body shops, and both confirmed that the part is always on hand. It seems that this delay might be due to some form of bias or a grudge because I raised concerns about their behavior. They haven’t offered me a loner vehicle or anything. John showed me how he felt when he put plastic on my window and left my door panels loose. I thought the issue was going to get fixed because another guy called but it seems that’s everyone is on code with each other and complicit with this behavior!
  

  Business Response

  Date: 03/07/2025

  McCluskey body shop was told by ***** Insurance that would not be covering the repairs for the said repair. ***** told the customer to take it to another repair facility. I was told the situation between the customer and our body shop was not as profession as it should have been from the customer to our employees.
  We cant always see eye to eye with all customers and situations. Which is unfortunate but we try.

  I hope you were able to get the repair completed elsewhere as ***** suggested.

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  I have a lifetime warranty on repairs and the body shop refused to see my car. I have to go somewhere else now I spoke to Chad. He was unhelpful and he completely lied to me and said he was going to get the issue fixed and never did Chad went and told ***** that he wasn’t going to Work on my car and that I would have to go somewhere else.
  
  Regards,
  
  ******* *****
  

  Customer Answer

  Date: 03/11/2025

  I recently had a deeply upsetting experience with McCluskey Chevrolet. Chad assured me that he would guarantee my car would be fixed, but then he wrote an email to ***** refusing to do so. Their mechanic, John, never ordered the necessary part. My car's repairs come with a lifetime warranty, but they refused to honor it.I had to find another shop to address the issue, and even then, the new body shop informed me that McCluskey had damaged the connector on my door, causing even more problems. No one at McCluskey has apologized or made any effort to rectify the situation, which has left me feeling completely abandoned.Chad is a terrible example of a manager. When I walked in, the receptionist asked me intrusive questions about where I worked, how long I'd been at my job, and where I lived. She was one of the people named in my original complaint and works in sales, not service. This made me feel extremely uncomfortable and unsettled. She then left sales and followed me as I spoke to John in service. She had no reason to accost me and follow me.John, the mechanic, even mentioned that he knew about me filing complaints. I feel discriminated against and livid that I’m still dealing with this problem. I’m heartbroken that I’m still going through this and that my repairs are a year old. This level of service is completely unacceptable.

  Customer Answer

  Date: 03/12/2025

  I have a lifetime warranty on repairs and the body shop refused to see my car. I have to go somewhere else now I spoke to Chad. He was unhelpful and he completely lied to me and said he was going to get the issue fixed and never did Chad went and told ***** that he wasn’t going to Work on my car and that I would have to go somewhere else.

  I recently had a deeply upsetting experience with McCluskey Chevrolet. Chad assured me that he would guarantee my car would be fixed, but then he wrote an email to ***** refusing to do so. Their mechanic, John, never ordered the necessary part. My car's repairs come with a lifetime warranty, but they refused to honor it.I had to find another shop to address the issue, and even then, the new body shop informed me that McCluskey had damaged the connector on my door, causing even more problems. No one at McCluskey has apologized or made any effort to rectify the situation, which has left me feeling completely abandoned. Chad is a terrible example of a manager. When I walked in, the receptionist asked me intrusive questions about where I worked, how long I'd been at my job, and where I lived. She was one of the people named in my original complaint and works in sales, not service. This made me feel extremely uncomfortable and unsettled. She then left sales and followed me as I spoke to John in service. She had no reason to accost me and follow me.John, the mechanic, even mentioned that he knew about me filing complaints. I feel discriminated against and livid that I’m still dealing with this problem. I’m heartbroken that I’m still going through this and that my repairs are a year old. This level of service is completely unacceptable.

  ***** informed me that I had to go elsewhere because McCluskey refused to fix my car. Once again, the repairs are covered by warranty. Both of my doors were completely replaced by McCluskey on March 3, 2024. My back window stopped rolling down on December 3, 2024, and then began rolling down by itself. I froze the entire winter. I called McCluskey and made appointments, but when I arrived, I was told I had no appointment. After my first complaint, someone from McCluskey named Chad reached out, and another person named John said that once the parts came in, they would call me to make the repairs. My part for the window finally came in a month later. I brought the vehicle in and waited with my car. I was given my keys and told everything was fixed. However, the window still wouldn't roll down. John informed me he never ordered the master switch and that it would take another month to get it. He then ended by saying, "You can file another complaint." I called ***** the same day, and they explained that Chad had sent them an email stating the body shop wasn’t going to do the repairs. ***** informed me that I could go somewhere else because the repairs were already approved. So, again, I have to wait for another body shop to look at my car, which means taking off work once again. The back window now rolls down from the back but still doesn’t roll down from the master switch. I would like to no why I was denied service per Chad.

  Business Response

  Date: 03/14/2025

  Did McCluskey inspect the issue per the consumer complaint with the original work (Corrective Repair)?

  Yes, she explained the left rear door window didn’t work. We checked the operation of that door, at that door and determined it needed a regulator and switch. The door that was installed during the repairs was a recycled one and ***** will cover issues with a recycled part per their guarantee.  We discovered after we installed the parts that it needed an additional switch we were not aware of being an issue. Shop was never told there was an issue with the window not operating from the front door, just that it wasn’t operating. We explained that to the customer and what we needed to do but she said we were lying. We did what we could do the deescalate the situation but the customer got louder and louder, would not let us talk, she then called me pathetic and left the shop. Some times when repairs are done you need to fix one thing only to discover it needed something additional. Since the window wasn’t operational at all, we needed to replace the regulator and switch on that door to begin with. With it not being operational at all we wouldn’t have known that there was an issue with the front door switch until the first parts we installed. The customer did not want to hear or understand that.

  Did McCluskey ever receive the part needed for repair back in February? If so, why was it not installed/the vehicle repaired for the consumer?

  Parts were ordered and installed after those parts were replaced, it was discovered it need an additional part as well. Corrective repairs that were related to the claim were completed, it was failure of recycled parts several months after the original repairs were finished. The final switch that we discovered that needed replaced was the original part to her car and it was working when it left the shop initially in February 2024.

  McCluskey offered to order the additional, customer accused shop of lying and called us pathetic. Spoke with ***** and they told shop that they would send her to another place to handle the final part to be replaced due to the customer’s actions and treatment of the shop employees.

  ***** did pay for the additional repairs we did. Not sure if they did the final portion due to the part needed was the original part to the car, and only removed and reinstalled during the repairs.

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  The shop's mechanic, John, sat in the front seat of my car and manually pushed down the window to check if it worked. He asked me if the window rolled down from the rear, and I told him it did not. He then opened the back door and used the rear window switch to test it. During this interaction, John mentioned that he had been working at McCluskey for 20 years. How could someone with his experience not know to order the additional part?
  
  The situation escalated when John denied ever speaking to me about my car’s issue, even though he is the only person I have spoken to at that location. He claimed to have no knowledge of what was going on with my car. With a grin, he said, “If you would like, I’ll order the additional part,” and added that it could take another month to arrive. He then concluded by saying, “If you would like, you can file another complaint.”
  
  Throughout this entire ordeal, I have handled the situation with grace, despite being disrespected, gaslighted, ignored, and laughed at. To make matters worse, the shop has admitted to using defective, used parts on my brand-new vehicle. This experience has been incredibly disheartening and unacceptable. It's so many inconsistencies with their story, I’m glad everything is in writing.
  
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** ***** pickup from Mccluskey Chevrolet they delivered a broken used truck to me that has never ever ran down the road without braking down for the same reason The dashboard lights light all up then the car just shuts down and won't move. They took it in two times to try to fix it. They were not able to fix it then they just avoided my calls altogether, and the truck has never been fixed. Has never ran down the road. I've tried to fix it out-of-pocket with the warranty. Nobody can figure out what's wrong with it and it's the same thing that's wrong with from the daily. They delivered it in my driveway The sales manager, Greta avoids phone calls avoids emails doesn't communicate well I bought a car that I've never ever been able to drive down the road one time for the same problem that is wrong with it

  Business Response

  Date: 01/08/2025

  *** ******** purchased her 2013 **** ***** with approximately 140,398 miles in April of 2024. It was an "AS IS" vehicle. Even though it had this designation, we stepped up and picked up the truck from her twice and performed repairs, of which we did not have to do on the sale of an "AS IS" vehicle. We even left her with a loaner vehicle both of these times so she would continue to have transportation. 

  Then at the end of December, 2024 8 months later, she called us stating it wouldn't run and was in her garage, and was the first time we'd heard from her since the repairs we performed, at our expense (along with the free loaner vehicle). We fixed what she asked us to at that time. Our sales manager, whom she spoke with, gave her the choice of trading in the vehicle if she'd like to. 

  McCluskey Chevrolet will not be participating in any repairs that the consumer may now need. She purchased an "AS IS" vehicle and any and all maintenance/repairs that this vehicle might need are her responsibility and not ours. 

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  They sold me a vehicle that never ran even upon delivery for the same thing when u buy a used car even used u expect it to run after paying 18,000 for it
  
  
  Regards,
  
  **** ********
  

  Customer Answer

  Date: 03/03/2025

  2013 **** ***** pickup McCluskey Chevrolet delivered us our **** **** pick up truck in our driveway by a person that is employed by them drove it up here from Cincinnati. We got in the truck to take him to a rental car agency so he could rent a car to drive back to Cincinnati, as we got in the truck and drove him to the rental car we broke down so he called the office ended up taking the truck back to Cincinnati. It was there for over a month. We had a car payment and still didn't have a car Fixed The dashboard lights light all up in the car & the car quit moving as you drove down the road So they took it for a month they fixed the brakes to solve the problem of the dashboard lights. We got the truck back two days later the truck still broke down doing the same exact thing. The dashboard lights up truck slows down won't move. They took it back another month they said It was the muffler system so then they fixed the muffler system got the truck back. The truck broke down did the same thing The dashboard lights light back up so we took it and we used our warranty we have with them that we purchased off of them when we purchased the truck And tried to get the warranty to pay for it to get it fixed. the problem was the warranty refused to fix it because it's an electrical problem and it's not covered under the warranty so then we paid out-of-pocket to have the truck fixed at a private garage and it still didn't fix the problem. They sold us a truck that never ran down the road currently doesn't run down for the same problem we're paying for a truck that does not run and has never ran for the same issue.

  Business Response

  Date: 03/10/2025

  Customer bought this vehicle from us about 11 months ago. It is a 2013 Ford truck with 140,000 miles at the time of purchase. We took care of the initial issues the customer had at the time of delivery. She was in contact lately with Greta in December 2024. At that time we told her we would try to help her trade out of it and into another vehicle. We have not heard of any more issues until the 8 month time frame (December 2024). Great had told her she might qualify for a brand new ****** but the customer stated she needed a truck.

  Contact stopped with Greta because the the customer threatened her with calling and attorney because we sold her a lemon. Instead of going back and forth about the issues Greta stopped talking and has not heard from her since December of 2024.

  Business Response

  Date: 03/26/2025

  I have attached the repair orders that are associated with the truck that was purchased by *** ********. There are three of them.  Between the pre delivery repairs and the ones that we brought the vehicle back twice for the complaints total more than $6,000 for an AS-IS vehicle that we have stood behind and repaired the necessary concerns with the codes associated for said complaints. I attached the AS-IS form to show what is the responsibility of the dealer and owner. We feel we have gone above and beyond that with the repairs and pick up and delivery of the vehicle.

  There has been discussions to get her into a different vehicle. We have made multiple repairs to the vehicle at our cost. We have a warranty on the vehicle that does not cover everything because that just doesn't exist. But it would help her responsibility of repair cost if and when it would be covered.

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car through Mcclusky Chevrolet , Fresh Start Head Start program, working with employee Madison I***** back in October. She offered to refinance my vehicle and get cash out so I could consolidate another bill. My car has been refinanced, my payment increased over $200 monthly , and I have never gotten the cash out offer check as promised . I have emails proving it, but never received a check . I am currently paying a loan that is $4000 over the cost of the loan that was paid off by Mccluskey, and never received the cash out check as promised. I have called more than 10 times and each time they say someone is going to call me back . No one ever calls back, I even spoke to supervisor Todd, he said he signed off on the check on 10/13/2024 and he would check on it and call me back. Never received a call or explanation . I have called Madison many many times and have left messages and voicemails and nothing . I have spoken to other representatives , Jennifer (twice) James and some others . So I am stuck paying on a loan that is approximately $4000 above the cost to refinance my car and the payment has increased $200, I am demanding a check be mailed to me or the car be refinanced for the correct amount, This is very deceptive, and someone has an extra $4000 in their pocket.

  Business Response

  Date: 12/30/2024

  We are sorry for the delay(s) you reference. As you may be aware, there were issues on the out-of-state title on this vehicle which had to be cleared up. Your check was sent to you Friday, and your sales rep, Madison, has sent you your tracking number in this regard. Again, we are sorry for the delay, but from a business standpoint, policies and procedures (and laws) must be adhered to before funds can be released. We are glad that this matter has now been resolved so that we could send your check to you.