Business ProfileforNorthgate Ford

My vehicle went to Ford Colerain back in October 2023 due to a recall with the transmission bushing switch. After it being there for a little while I got it back and just a few days later the transmission went out, transmission light flickering car completely stopped. I got it towed back to Ford paying another $200, on top of spending $300 something dollars on a battery they said I needed and they put in....Ford called me a few weeks later saying it wasn't on their end and that it would be around 8k to have it fixed. The Car is almost paid off, and that is more then half of what i paid in total for the car, so I definitely wasn't fixing it myself. They told me to start a case and file with corporate. I did that. They started my case, they did give me a case number and I can't find it. I tried calling back to get the case number, no answer. Another couple weeks go by or so and then Corey A******** calls me to let me know the case was denied and I could appeal. They were never able to be reached to start an appeal. I called to try and get legal help, and haven't heard anything. I've been trying to get ahold of Ford and have been spun around and sent to voice mail. The people I need to speak to are never there the time I need to talk to them., I've called all times of the day and left multiple voice-mails, I finally talked to Austin about 10am or earlier and was told he didn't see my keys that they must be with Corey A******** who is a manager I believe. Austin proceeded to tell me I would 100% hear something back that day or the next, which was early/ mid May, from either Coey or himself to let me know what the next steps would be on me getting it towed back home....I have talked to the receptionist and left multiple voice mails letting them know I am not abandoning my vehicle(**** **** ******), and that I've been trying to get the vehicle towed back home since I wasn't interested in paying the almost 8k for something I believed they caused/broke in the first place