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ComplaintsforSuperior Hyundai South
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Complaint Details
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Initial Complaint
03/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I purchased a 2015 Hyundai Sonata on 10/28/21 with a Warranty. In less than 4 months, we started experiencing issues. The engine light keeps flickering, the steering wheel is hard to turn (no place to put fluid because it's an electric pump) and when I attempted to drive it on the highway, the car would dangerously slow down without warning. On February 17th, I called the warranty and the dealership and they advised an appointment for February 21st. I called the dealership later and they advised they look at it midweek (The week of Feb 21st). So I called the 22nd and the 23rd, no answer. So I go up there and service department advises it'll be another month before we can look at your car. There are several safety issues regarding the vehicle and they have several cars with the same problem in front of mines. I asked for a loaner to no avail. So I called the Hyundai Warranty for a better appointment at another local Hyundai dealership or for a rental, but they are attempting to stall the process. "We'll have someone call you back", but they never do. If the Dealership knew the vehicle was not up to standards, it should of never been on the market. If Hyundai is aware of the defective parts, they should provide Superior service or a rental. The car could easily be addressed with dianostic testing and if parts are necessary, they could order them while repairing others, but the mission is to stall the process (only 1 vehicle repair at a time) so no money is out of their pocket, only ours. The warranty department is pitiful. No callbacks. They hope you'll just forget you have a vehicle and leave them alone.
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Contact Information
238 W Mitchell Avenue
Cincinnati, OH 45232-1908
Business hours
Today,9:00 PM - 8:00 PM
MMonday | 9:00 PM - 8:00 PM |
---|---|
TTuesday | 9:00 PM - 8:00 PM |
WWednesday | 9:00 PM - 8:00 PM |
ThThursday | 9:00 PM - 8:00 PM |
FFriday | 9:00 PM - 6:00 PM |
SaSaturday | 9:00 PM - 5:00 PM |
SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.