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ComplaintsforMidwest Eye Center
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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Paid $8000 for eyelid surgery Procedure unsuccessful, eyes aswollen, painful. First was told it would take a month to heal, then 3 months, now a year. Doctor **** * ******* says he no longer needs to see me.Business response
09/12/2022
September 6, 2022Better Business Bureau Attn.: ****** ****** Marketplace Resource Consultant
1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202Re: ***** ******
BBB Complaint ID: ********
*** ******:
Responding to your August 27, 2022, notice of a complaint by patient, ***** ******, this particular patient had a combination of functional and cosmetic concerns that I feel were well addressed by the oculoplastic surgical and non-surgical recommendations that I made and he responded in a very satisfactory manner to the surgery performed. His treatment and results fall well within the realm of normal care and the charges for the patient's medical care were reasonable, necessary, and well within standard clinic and surgical charges for the same or similar treatments. I would always be happy to see him back to discuss any further concerns that he may have, including any complaints regarding the charges for our medical/surgical treatments.
However, I hope that you and the BBB can appreciate that, since this is a matter potentially involving legally protected personal health information, further disclosures regarding the patient and his medical care cannot be made without express consent of *** ******. If you or the BBB would like to discuss this matter further with me and can obtain the consent of the patient to any further discussions regarding his care, please contact me so that I can provide any additional information which might be helpful.
With Best Regards,
Mark A. C*****, M.D. MidWest Eye Center
Corporate Office: 2865 Chancellor Dr., Suite 215, Crestview Hills, KY 41017
###-###-####Customer response
09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
This procedure involves my eyes. Why would I want to go back to same place that failed already? Doctor didn't want to see me again after my expressed dissatisfaction with the results.
Regards,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.