ComplaintsforNight Owl Painting LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Around July 28th I hired Night Owl Painting to build a deck for my backyard. The owner requested a 30% down-payment ($8400) for materials which was paid after we signed a contract. His estimate for job completion was about 2 weeks max. Several days later, his workers showed up to set up the posts in the ground and the never showed back up to complete the project. There were multiple sunny days in which the owner assured me multiple times a day that they would be out to work on the deck. (Ex: we are coming at 8, no 10. Held up, now 1300.) Only to never show up and then would not return my attempts at communication. A week later, the owner admitted he never actually ordered the materials. However, he was " going to order them now". He did get a partial order placed and delivered and then continued to not show up. At this point, I told him I wished to cancel the contract and requested a refund of my deposit minus what he had already spent on materials. He then tells me he doesn't have the money. Not sure why. The materials that had been delivered including the posts and cement, totalled about $700. I gave him 2 weeks to get my deposit back and he now will not answer my attempts at communication and has essentially robbed me of about $7700. I would like to avoid legal action if possible, I just want my deposit back. I have been saving for years for this and, with a new baby, I can't afford to lose this much money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.