ComplaintsforBug Shark

• Initial Complaint

  09/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was approached by a door to door salesman. He offered to extend the scope of bug coverage for virtually the same price I was paying with a competitor, *******. The salesman could see I had Rodent coverage but neglected to add the coverage to the new contractor with Bug Shark. He told me ******* would remove the existing traps and I would receive the new Traps which I would then own as part of their service. The new traps were never delivered. The Service Tech on the second monthly visit told me I didn't have rodent coverage. The Tech provided sloppy and incomplete service on that visit. I tried calling customer service but never was able to speak to anyone. I cancelled the service after a month because I wasn't able to get satisfaction. Bug Shark is now charging me a cancellation fee and promo charge for a service that I didn't receive. Buyer beware! This company is not customer friendly or honest.

  Business response

  09/27/2024

  Hi ******,

  We have reviewed your concerns and understand where you are coming from. Someone from our office will be contacting you to to adjust and refund the charges.

   

• Initial Complaint

  09/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So I was approached by a door to door salesman early this spring for an insect treatment service. The young man seemed nice enough and explained that they were a new local company. He also explained that after three services that if I was not satisfied that I could cancel without any questions. After three services the impact on the insects did not meet expectations and I called to cancel my service, paying my final balance for three services. Approximately three days later I received a voicemail from the company asking if there was a way to resolve my concerns to in order to retain me as a customer. I did not return the call as I was interested. Recently I received a text message saying they were on their way out to perform my next treatment. I text back saying my service had been canceled previously. The technician replied ok I will let them know and proceeded to perform the service anyway. I then received a bill for the service and it was automatically billed to my credit card. I called in an attempt to try to get this resolved and am told that they didn't have any notes in the system and that if I now want to cancel that I would need to pay an additional cancellation fee. Now I have been billed for an additional unwanted forth service and a cancellation fee on top. EXTREMELY FRAUDULANT COMPANY!!!!

  Business response

  09/25/2024

  Our goal is to provide clear and timely communication to all of our customers so we hate that you don't feel that the terms of the contract were  relayed to you correctly. I do see that a copy of the signed contract was emailed to you right after it was signed on 5/2/22 at 4:22pm. On 7/29/2024 at 2:30pm you left a voicemail with our customer service department and you were again emailed a copy of the signed service agreement. Someone tried calling you right back on 7/29/2024 at 2:33pm and left you a voicemail. On 9/17/2024 when you asked the technician not to treat your home, he had already completed the service. It appears you spoke with a customer service representative yesterday at 1:07pm and your account has officially been closed and the contract has been terminated. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  A high pressure salesman came to our door. I attempted to get him to leave, but he kept talking and I eventually caved in.. I had a provider with which I was extremely satisfied, but he said that they were a really small new business and REALLY needed our business. He refused to just leave information so that I could investigate. It turns out that they are NOT a fledgling business and have some seriously bad reviews online. They are not even recognized by the BBB. I have attempted to cancel the contract and pay the appropriate cancellation fee. The original number that I called (provided by the high pressure salesman) no longer is answered and that last time that I called, it said that there was no mailbox set up. I then went online to their site yesterday, called the number there and explained that I wanted to cancel; they said that someone would call me back, but it has not happened. I called again today multiple times; machine answered and said that I was next in line. I held for over 10 minutes and no response. I did this THREE times. Then I called from another number; the rep said that I needed to talk to someone else and that they would call me back "in the next few minutes." It has now been 30 minutes and no call. I want to get rid of them. Please help.

  Business response

  09/16/2024

  Thank you for taking the time to share your feedback, *****. Our goal is to provide clear and honest communication to all of our customers so we hate that we fell short.  We appreciate you bringing your concerns to our attention and will be addressing your issues with the sales representative, as well as reiterating our company policies. Upon reviewing your notes we see that you were able to speak with one of our representatives and cancel your contract. If you need any further assistance please don't hesitate to reach out.

  Best,

  Bug Shark

  Customer response

  09/16/2024

  Better Business Bureau:
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** 22281819, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩